I have a Windows XP laptop that has been giving me problems recently when I attempt to shut it down.
What will usually happen is this:
After that when I turn it back on again it will usually be able to locate the USB device when I plug it in again and will act just fine until the same thing happens later on and I have to go through the process above all over again.
So is there any reason why this is happening and is there anything I can do about it? Any help would be much appreciated, thanks!
What will usually happen is this:
- I'll try to attach a USB device to one of its ports and it won't recognize it
- I'll then right click the "Safely Remove Hardware" icon from the taskbar to see what it has listed there
- The "Safely Remove Hardware" window never comes up, even after waiting several minutes
- I'll check the task manager and it will say everything's running fine (nothing "not responding")
- I'll then shut down the computer which will prompt a window to come up saying that "rundll" something-or-other isn't responding and I'll select "End Task" which will take me to the log off screen
- It will hang on the log off screen for several minutes, saying it's shutting down, and then change to just the background I get when I log in with nothing but a mouse cursor. It will stay like this and never shut off. Ctrl+alt+delete does nothing when on this screen.
- I'll eventually have to manually power it off by holding down the power button.
After that when I turn it back on again it will usually be able to locate the USB device when I plug it in again and will act just fine until the same thing happens later on and I have to go through the process above all over again.
So is there any reason why this is happening and is there anything I can do about it? Any help would be much appreciated, thanks!
