Build a PC Major Sylvania sync issues

My buddy has a Sylvania mp3 model# smpk8854b. He came to me because when he plugs it in, it his computer can't even recognize that it's plugged in, he said he has tried on 3 other computers. So here I am with the same issue, my computer is uptodate on everything I can think of and it still wont do anything. I googled around and this problem seems to be happening alot, but with little variations, I downloaded the virtual CD that was suppose to come with it and as far as I can tell its junk as well, apparantly, a mp3 player that came out 2 years ago uses win98 material.

Anyway, any and all help is welcomed and I thanks in advance, theres a free dinner in it for me if I can get it working! lol