Inactive-A Malware detected on friends laptop

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Thank you :)

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Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

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Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader and install one of two free alternatives:

- Foxit PDF Reader from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

- PDF-XChange Viewer: http://www.tracker-software.com/product/pdf-xchange-viewer

=====================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. (Windows XP only) Run defrag at your convenience.

12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

14. Please, let me know, how your computer is doing.
 
All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Shell&Ken
->Temp folder emptied: 3755 bytes
->Temporary Internet Files folder emptied: 33294 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 11075539 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 608 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 11.00 mb


[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Public

User: Shell&Ken
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Public

User: Shell&Ken
->Java cache emptied: 0 bytes

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 10242013_024512

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
 
Reinstall Avast.

As for SP1 issue....

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

p22002979.gif




Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22002980.gif



Go to Step 4 and under "System Restore" click on Create button:

p22002982.gif



Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

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Post Windows Repair log (_windows_repair_log.txt) which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs

When done retry SP1 installation.
 
Starting Repairs...
Start (26/10/2013 11:05:19 PM)

01 - Reset Registry Permissions 01/03
HKEY_CURRENT_USER & Sub Keys
Start (26/10/2013 11:05:19 PM)
Running Repair Under Current User Account
Done (26/10/2013 11:05:22 PM)

01 - Reset Registry Permissions 02/03
HKEY_LOCAL_MACHINE & Sub Keys
Start (26/10/2013 11:05:22 PM)
Running Repair Under System Account
Done (26/10/2013 11:05:25 PM)

01 - Reset Registry Permissions 03/03
HKEY_CLASSES_ROOT & Sub Keys
Start (26/10/2013 11:05:25 PM)
Running Repair Under System Account
Done (26/10/2013 11:05:27 PM)

03 - Register System Files
Start (26/10/2013 11:05:28 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:05:33 PM)

04 - Repair WMI
Start (26/10/2013 11:05:33 PM)
Running Repair Under Current User Account
Done (26/10/2013 11:05:35 PM)

05 - Repair Windows Firewall
Start (26/10/2013 11:05:35 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:05:40 PM)

06 - Repair Internet Explorer
Start (26/10/2013 11:05:40 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:05:45 PM)

07 - Repair MDAC/MS Jet
Start (26/10/2013 11:05:45 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:05:50 PM)

08 - Repair Hosts File
Start (26/10/2013 11:05:50 PM)
Running Repair Under System Account
Done (26/10/2013 11:05:53 PM)

09 - Remove Policies Set By Infections
Start (26/10/2013 11:05:53 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:05:58 PM)

11 - Repair Icons
Start (26/10/2013 11:05:59 PM)
Running Repair Under System Account
Done (26/10/2013 11:06:01 PM)

12 - Repair Winsock & DNS Cache
Start (26/10/2013 11:06:01 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:06 PM)

14 - Repair Proxy Settings
Start (26/10/2013 11:06:06 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:11 PM)

16 - Repair Windows Updates
Start (26/10/2013 11:06:11 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:16 PM)

17 - Repair CD/DVD Missing/Not Working
Start (26/10/2013 11:06:16 PM)
Done (26/10/2013 11:06:16 PM)

18 - Repair Volume Shadow Copy Service
Start (26/10/2013 11:06:16 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:21 PM)

20 - Repair MSI (Windows Installer)
Start (26/10/2013 11:06:22 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:26 PM)

22.01 - Repair bat Association
Start (26/10/2013 11:06:27 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:32 PM)

22.02 - Repair cmd Association
Start (26/10/2013 11:06:32 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:37 PM)

22.03 - Repair com Association
Start (26/10/2013 11:06:37 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:42 PM)

22.04 - Repair Directory Association
Start (26/10/2013 11:06:42 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:47 PM)

22.05 - Repair Drive Association
Start (26/10/2013 11:06:47 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:52 PM)

22.06 - Repair exe Association
Start (26/10/2013 11:06:52 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:06:57 PM)

22.07 - Repair Folder Association
Start (26/10/2013 11:06:57 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:02 PM)

22.08 - Repair inf Association
Start (26/10/2013 11:07:02 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:07 PM)

22.09 - Repair lnk (Shortcuts) Association
Start (26/10/2013 11:07:07 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:12 PM)

22.10 - Repair msc Association
Start (26/10/2013 11:07:12 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:17 PM)

22.11 - Repair reg Association
Start (26/10/2013 11:07:17 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:22 PM)

22.12 - Repair scr Association
Start (26/10/2013 11:07:22 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:27 PM)

23 - Repair Windows Safe Mode
Start (26/10/2013 11:07:27 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:32 PM)

24 - Repair Print Spooler
Start (26/10/2013 11:07:33 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:37 PM)

25 - Restore Important Windows Services
Start (26/10/2013 11:07:38 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:43 PM)

26 - Set Windows Services To Default Startup
Start (26/10/2013 11:07:43 PM)
Running Repair Under Current User Account
Running Repair Under System Account
Done (26/10/2013 11:07:48 PM)

Cleaning up empty logs...

All Selected Repairs Done.
Done (26/10/2013 11:07:48 PM)
Total Repair Time: 00:02:29


...YOU MUST RESTART YOUR SYSTEM...
Running Repair Under Current User Account
 
Avast is working.

The SP1 update failed again after running the tool.

I had to manually restart the PC after each check/fix even though I selected automatic restart.

Also for some reason the icon image for spyware blaster changed to the default icon image (unrecognized file type image) (before I ran the repair tool) for the quick launch icon and the start menu. The program still runs. not sure if that means anything but thought I would mention it.
 
Ill try that, thankyou for your time. One more question should I install Windows Repair (All in One) on my PC and run it once following the same instructions? I'm getting a weird problem where my mouse cursor icon changes. It hasn't been formatted in years.
 
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