I started having malware problems since weeks ago when I accidentally downloaded and opened an unidentified program. When I double clicked on it nothing happened, it was then that I realised my computer is infected for sure. Firstly many IE pop ups started popping out randomly when I'm not even using IE. That was weeks ago, I used avira but unfortunately it couldn't detect them. And so I found them through the task manager and they were named Hch.exe, Hci.exe, Htiler.exe and many similar ones that I've forgotten under WINDOWS>Prefetch or system32. I removed them by booting into safe mode, and they were gone after that. Hope I didn't do the wrong thing cause I'm not really good with computers. Things were okay until few days ago, when I started being redirected when I'm pressing the links in google search. I used avira again to scan and it detected sshnas21.dll several times. Even after quarantining them, they kept coming back. I have no choice but to search online and came across this forum. Please do help me. I've completed the basic 8 steps and I need someone to help me make sure that my system is clean. Thanks! I will paste the log files on my next reply.