Microsoft and AV sites not opening due to

By Alistair
Jun 25, 2012
  1. I have a laptop that cannot open any microsoft sites, or any AV sites.

    I ran a virus check using MSE and it came up clean.
    I installed Spybot S&D, it would not run, I managed to run it from the backup file it installs for instances such as this, and it came up clean too.

    I have checked the host file and all that was in it was a bunch of entries added by Spybot S&D. I replaced it with a default host file and I still cannot open any AV sites.

    If I ping these domains, I can see it is trying to reach

    Can anyone advise on how to remove whatever is blocking these sites.

  2. jobeard

    jobeard TS Ambassador Posts: 11,166   +986

    The address NEVER routes to anything outside your system. The HOSTS file entries
    with this address is a protection technique (ie these sites should not be access for whatever reason).

    When we install an A/V product, this address is typically used for the web-proxy service which
    operates like this:

    browser or email - - - - - Service)
                               filter / protect access
                                      +--- if allowed --------> ISP
    If you are seeing errors on, investigate your A/V (uninstall / reinstall recommended)
  3. jobeard

    jobeard TS Ambassador Posts: 11,166   +986

    you have to reboot if you change the HOSTS file contents
  4. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
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    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
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