Microsoft extends Xbox Elite 2 controller warranty from 90 days to one year following...

Humza

Posts: 737   +160
Staff member
In a nutshell: Microsoft's Xbox Elite Controller Series 2 is pretty high-end when it comes to price, but the company continues to struggle with quality issues that have plagued its controller since inception. In order to address customer complaints about mechanical issues with their $180 Elite 2 controller, Microsoft is now extending the device's three-month official warranty to one year. According to a lawsuit, Microsoft does know where the manufacturing fault lies, though for the time being, it has decided to simply extend the warranty period to address consumer concerns.

You could probably buy a decent used Xbox One/One X console for the price of a new Elite Series 2 controller, so it's not hard to imagine the disappointment of having your $180 gaming hardware suffer from mechanical issues mere months after purchase.

While users expect a higher build quality from Microsoft's premium controller over its standard Xbox counterpart, the latter, cheaper option appears to have fared much better in the hands of consumers. The Series 2 malfunctions because of a design flaw known to Microsoft, according to a lawsuit, and the company failed to notify users about the problem.

The lawsuit also argued that a 90-day warranty should not apply in this case, especially since the problem was a known defect. Microsoft has seemingly addressed this concern, and to ensure customer satisfaction, it's now extending the Elite Series 2 warranty period from 90 days to one year.

The Redmond firm also notes that this extension applies retroactively, meaning that users who have incurred repair costs on their Series 2 purchased to date are also covered under this warranty and will be issued a refund before October 31, 2020.

Though it doesn't solve the quality issues with the allegedly faulty potentiometers, users should have some added peace of mind knowing that their expensive $180 Elite 2 controller won't be at the mercy of costly, out-of-warranty repairs, for one year at least.

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umbala

Posts: 299   +367
Only 90 days warranty for a controller? Seriously? It really shows you stand behind your product when it takes the threat of a class action lawsuit to raise the warranty from 3 months to a year.
 
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Axil00

Posts: 37   +45
Only 90 days warranty for a controller? Seriously? It really shows you stand behind your product when it takes the threat of a class action lawsuit to raise the warranty from 3 months to a year.
Yeah I bought the first version of the elite controller and was very disappointed in the durability. Brand new it felt and played great, but the rubber grips started coming off almost immediately and the sticks last longer than the regular ones without getting loose but not by enough to justify the price.
 
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duckofdeath

Posts: 17   +7
Two years warranty here, baby! And we don't even have to mail in all of our personal info to the manufacturer, for them to monetize.
 
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captaincranky

Posts: 16,121   +4,895
Yeah well, I got so many broken M$ Keyboards, mice, and PS-2 to USB adapters laying around the house, I tend to avoid their physical products like the plague.

And, save for Windows (XP & 7 which are fine),, you can usually find software for free which works as well, or better.
 

Rdmetz

Posts: 105   +43
Yeah I bought the first version of the elite controller and was very disappointed in the durability. Brand new it felt and played great, but the rubber grips started coming off almost immediately and the sticks last longer than the regular ones without getting loose but not by enough to justify the price.
I bought the original about 2 years ago and have had no problems with it. I slapped a Scuff paddle mod battery door replacement on it and ever since I can't use anything else. I love it and I'm just disappointed that I can't upgrade to the newer version when this one finally does die. With a built in battery there's no battery door to replace so I can have the scuff style paddles that go vertical across the middle of the controller.

The side paddles just never worked for me my hands are too big and my fingers emeded up hitting them accidentally way too often.
 
Murrica for ya. In the EU, all electronics are mandated to have at least 2 years warranty lol.
Yep, and you pay more for every electronic part you buy than we do in Murrica. We are actually given a choice to buy an extended warranty or not. Apparently the EU thinks you people are to stupid to make that decision on your own, so they just force everyone to pay more for the extended warranty. That's the EU for ya. Ill take freedom of choice every day of the week.
 
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