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Microsoft says it can recover files lost to the Windows 10 October Update's data deletion...

By Polycount · 8 replies
Oct 8, 2018
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  1. Microsoft's early rollout of its October 2018 Windows 10 upgrade was distributed without a hitch, for the most part. However, a few users began posting reports of some serious bugs.

    Specifically, as we noted on October 5, some users claim their files have been deleted from their computers, without their knowledge or consent. Most of the lost files seem to have been those that were stored in the Documents, Pictures, and Music folders.

    Naturally, given the gravity of this incident, Microsoft was quick to halt the rollout of their seemingly-bugged update. This was a smart move, and a timely one - the October Update was initially set to arrive for everybody tomorrow. Those who have reported file deletion issues thus far seem to have been those who manually checked for updates, which gave them the October Update a few days early. By stopping the update's automatic distribution, Microsoft can hopefully mitigate the effects of the bug.

    ...Microsoft is asking users to stop using their computers and contact tech support if they want to recover their data.

    Now, Microsoft is asking users to stop using their computers and contact tech support if they want to recover their data. While this is mere speculation, some software-savvy users suggest that the files in question aren't actually being deleted, but merely hidden or returned to "free storage." If that theory is correct, continuing to use an affected computer could result in this hidden data being overwritten entirely.

    Again, that's speculation, and Microsoft hasn't officially clarified the nature of this bug just yet. However, the software giant's Dona Sarkar does promise that, as long as users contact support quickly, the team has "the tools to get you back to a good state."

    Permalink to story.

     
  2. texasrattler

    texasrattler TS Evangelist Posts: 474   +173

    I have no issue or missing files. I have had the update since late last week. My docs have folders that some games use, still there.
    I updated through windows update.
     
  3. NahNood

    NahNood TS Booster Posts: 99   +31

    Ditto, on 2 machines here.
     
  4. p51d007

    p51d007 TS Evangelist Posts: 1,705   +988

    No issues here, but, I NEVER store files to the "my documents" or any of the default locations within that folder. I push them off to an external drive.
     
    ghostf1re likes this.
  5. Puiu

    Puiu TS Evangelist Posts: 3,140   +1,566

    I do store a lot of crap in those folders, but I have yet to see this issue on multiple systems. It may be a very rare bug. I'll refrain from updating more systems until this gets a fix.
     
  6. ghostf1re

    ghostf1re TS Maniac Posts: 299   +175

    Exactly. Always store files you don't want to lose on the non-OS HD. Better yet, get a NAS and keep all the good stuff off your computer all together. The only things I ever install on my OS HD are things I can live without in the event of data loss for whatever reason.
     
  7. texasrattler

    texasrattler TS Evangelist Posts: 474   +173

    Update: A Microsoft representative says that if you still have files in your Docs folder (presumably \users\[username]\Documents\) after installing the update, then you are not affected by the file deletion issue.

    Quote taken from Tweakguides article.
     
  8. senketsu

    senketsu TS Guru Posts: 821   +553

  9. texasrattler

    texasrattler TS Evangelist Posts: 474   +173

    Yep the windows 10 update to 1809 came out today, I installed it. Didnt have any issues before. Seems to me that MS seen the issue that ppl reported n fixed it right away.
    Although I believe this was a minor issue n some made it a bigger deal than what it was.
     

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