Modem keeps disconnecting

Hi

So my modem keeps disconnecting....
some times it lasts for some hours and then starts disconnecting every minute or so. Sometimes I just turn the computer on and it already starts his routine of disconnections.
this has been happening for about 2 moths.

what I have already done:
*got a new modem (dlink 500b > dlink 2730b)
*full virus/spyware scan
*disabling antivirus/firewall
*update network adapted driver
*configured a static ip address
*enabled DMZ host
*called the ISP: they said that everything was fine on their part and I should check the cable
*called the cable guys: said that everything was fine so I should check with the ISP
*ended the vicious circle.
*ask help on forums (in progress...)
*future plans: set everything on fire

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Statistics -- xDSL

Mode:ADSL2+
Traffic Type:ATM
Status:Up
Link Power State:L0

DownstreamUpstream
Line Coding(Trellis):OnOn
SNR Margin (0.1 dB):13813
Attenuation (0.1 dB):255152
Output Power (0.1 dBm):193123
Attainable Rate (Kbps):6,848290

Path 0Path 1
DownstreamUpstreamDownstreamUpstream
Rate (Kbps):2,27237300

MSGc (# of bytes in overhead channel message):591600
B (# of bytes in Mux Data Frame):711100
M (# of Mux Data Frames in FEC Data Frame):11600
T (Mux Data Frames over sync bytes):1300
R (# of check bytes in FEC Data Frame):161600
S (ratio of FEC over PMD Data Frame length):1.016.00.00.0
L (# of bits in PMD Data Frame):70410400
D (interleaver depth):64400
Delay (msec):16.016.00.00.0
INP (DMT symbol):5.812.460.00.0

Super Frames:6,6646,55700
Super Frame Errors:43437800
RS Words:360,88422,27000
RS Correctable Errors:82,86900
RS Uncorrectable Errors:0000

HEC Errors:244,23300
OCD Errors:0000
LCD Errors:0000
Total Cells:483,61569,98300
Data Cells:11,2021,33900
Bit Errors:0355,29600

Total ES:1086
Total SES:1047
Total UAS:4444


--------------------------------------------------------------------------------------------------------
System Log

Date/TimeFacilitySeverityMessage
Jan 1 00:00:07userwarnkernel: NBUFF v1.0 Initialized
Jan 1 00:00:07userwarnkernel: Broadcom Packet Flow Cache learning via BLOG enabled.
Jan 1 00:00:07userwarnkernel: Created Proc FS /procfs/fcache
Jan 1 00:00:07userwarnkernel: Broadcom Packet Flow Cache registered with netdev chain
Jan 1 00:00:07userwarnkernel: Constructed Broadcom Packet Flow Cache v2.1 Mar 18 2010 21:39:50
Jan 1 00:00:07userwarnkernel: bcmxtmcfg: bcmxtmcfg_init entry
Jan 1 00:00:07userwarnkernel: adsl: adsl_init entry
Jan 1 00:00:07userwarnkernel: Broadcom BCM6328B0 Ethernet Network Device v0.1 Mar 5 2012 17:45:20
Jan 1 00:00:07userwarnkernel: dgasp: kerSysRegisterDyingGaspHandler: bcmsw registered
Jan 1 00:00:07userwarnkernel: map:0xf,eth3: MAC Address: 28:10:7B:93:25:E2,VPORT_ID:1 PHY_ID:1
Jan 1 00:00:07userwarnkernel: map:0x7,eth2: MAC Address: 28:10:7B:93:25:E2,VPORT_ID:2 PHY_ID:2
Jan 1 00:00:07userwarnkernel: map:0x3,eth1: MAC Address: 28:10:7B:93:25:E2,VPORT_ID:3 PHY_ID:3
Jan 1 00:00:07userwarnkernel: map:0x1,eth0: MAC Address: 28:10:7B:93:25:E2,VPORT_ID:4 PHY_ID:4
Jan 1 00:00:07userwarnkernel: PCI: Enabling device 0000:02:00.0 (0000 -> 0002)
Jan 1 00:00:07userwarnkernel: wl:srom not detected,using main memory mapped srom info(wombo board)
Jan 1 00:00:07userwarnkernel: wl:loading /etc/wlan/bcm4313_map.bin
Jan 1 00:00:07userwarnkernel: wl0: Broadcom BCM4313 802.11 Wireless Controller 5.60.120.3.cpe4.406.0
Jan 1 00:00:07userwarnkernel: dgasp: kerSysRegisterDyingGaspHandler: wl0 registered
Jan 1 00:00:12userwarnkernel: BcmAdsl_Initialize=0xC00D7234, g_pFnNotifyCallback=0xC00FF654
Jan 1 00:00:12userwarnkernel: pSdramPHY=0xA1FFFFF8, 0x162D55 0xDEADBEEF
Jan 1 00:00:13userwarnkernel: *** PhySdramSize got adjusted: 0x7AB04 => 0x90698 ***
Jan 1 00:00:13userwarnkernel: AdslCoreSharedMemInit: shareMemAvailable=457024
Jan 1 00:00:13userwarnkernel: AdslCoreHwReset: pLocSbSta=80e88000 bkupThreshold=1600
Jan 1 00:00:13userwarnkernel: AdslCoreHwReset: AdslOemDataAddr = 0xA1F711A8
Jan 1 00:00:13userwarnkernel: dgasp: kerSysRegisterDyingGaspHandler: dsl0 registered
Jan 1 00:00:15usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:00:16usercritkernel: eth3 Link UP 100 mbps full duplex
Jan 1 00:00:35usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:00:39usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:00:44usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:00:44usercritkernel: Line 0: ADSL link up, Bearer 0, us=355, ds=2272
Jan 1 00:00:44userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM
Jan 1 00:00:44userwarnkernel: bcmxtmrt: MAC address: 28 10 7b 93 25 e4
Jan 1 00:00:44userwarnkernel: [DoCreateDeviceReq.2300]: register_netdev
Jan 1 00:00:44userwarnkernel: [DoCreateDeviceReq.2302]: register_netdev done
Jan 1 00:00:44userwarnkernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=355000, DS=2272000
Jan 1 00:01:18daemoncritsyslog: PPP server detected.
Jan 1 00:01:18daemoncritsyslog: PPP session established.
Jan 1 00:01:19daemoncritsyslog: PPP LCP UP.
Jan 1 00:01:19daemoncritsyslog: Received valid IP address from server. Connection UP.
Jan 1 00:01:19userwarnkernel: Netfilter messages via NETLINK v0.30.
Jan 1 00:01:20userwarnkernel: nf_conntrack version 0.5.0 (496 buckets, 1984 max)
Jan 1 00:01:38usercritkernel: Line 0: ADSL link down
Jan 1 00:01:38userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM
Jan 1 00:01:38userwarnkernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
Jan 1 00:01:41usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:01:43daemoncritsyslog: Clear IP addresses. PPP connection DOWN.
Jan 1 00:01:43daemoncritsyslog: Clear IP addresses. Connection DOWN.
Jan 1 00:01:57usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:02:01usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:02:05usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:02:06usercritkernel: Line 0: ADSL link down
Jan 1 00:02:07usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:02:23usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:02:27usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:02:32usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:02:32usercritkernel: Line 0: ADSL link up, Bearer 0, us=333, ds=2272
Jan 1 00:02:32userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM
Jan 1 00:02:32userwarnkernel: bcmxtmrt: MAC address: 28 10 7b 93 25 e4
Jan 1 00:02:32userwarnkernel: [DoCreateDeviceReq.2300]: register_netdev
Jan 1 00:02:32userwarnkernel: [DoCreateDeviceReq.2302]: register_netdev done
Jan 1 00:02:32userwarnkernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=333000, DS=2272000
Jan 1 00:02:58userwarnkernel: bcmxtmcfg: OAM loopback response not received on VCC 1.1.3
Jan 1 00:02:59userwarnkernel: bcmxtmcfg: OAM loopback response not received on VCC 1.1.4
Jan 1 00:03:37daemoncritsyslog: PPP server detected.
Jan 1 00:03:37daemoncritsyslog: PPP session established.
Jan 1 00:03:44daemoncritsyslog: PPP LCP UP.
Jan 1 00:03:47daemoncritsyslog: Received valid IP address from server. Connection UP.
Jan 1 00:08:41usercritkernel: Line 0: ADSL link down
Jan 1 00:08:41userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM
Jan 1 00:08:41userwarnkernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
Jan 1 00:08:44usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:08:45daemoncritsyslog: Clear IP addresses. PPP connection DOWN.
Jan 1 00:08:45daemoncritsyslog: Clear IP addresses. Connection DOWN.
Jan 1 00:08:59usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:09:04usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:09:08usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:09:08usercritkernel: Line 0: ADSL link up, Bearer 0, us=326, ds=2272
Jan 1 00:09:08userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM
Jan 1 00:09:09userwarnkernel: bcmxtmrt: MAC address: 28 10 7b 93 25 e4
Jan 1 00:09:09userwarnkernel: [DoCreateDeviceReq.2300]: register_netdev
Jan 1 00:09:09userwarnkernel: [DoCreateDeviceReq.2302]: register_netdev done
Jan 1 00:09:09userwarnkernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=326000, DS=2272000
Jan 1 00:10:32daemoncritsyslog: PPP server detected.
Jan 1 00:10:32daemoncritsyslog: PPP session established.
Jan 1 00:10:33daemoncritsyslog: PPP LCP UP.
Jan 1 00:10:36daemoncritsyslog: Received valid IP address from server. Connection UP.
Jan 1 00:18:39usercritkernel: Line 0: ADSL link down
Jan 1 00:18:39userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM
Jan 1 00:18:39userwarnkernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
Jan 1 00:18:41usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:18:43daemoncritsyslog: Clear IP addresses. PPP connection DOWN.
Jan 1 00:18:43daemoncritsyslog: Clear IP addresses. Connection DOWN.
Jan 1 00:18:57usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:19:01usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:19:05usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:19:06usercritkernel: Line 0: ADSL link down
Jan 1 00:19:07usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:19:23usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:19:27usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:19:32usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:19:32usercritkernel: Line 0: ADSL link up, Bearer 0, us=451, ds=2272
Jan 1 00:19:32userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM
Jan 1 00:19:32userwarnkernel: bcmxtmrt: MAC address: 28 10 7b 93 25 e4
Jan 1 00:19:32userwarnkernel: [DoCreateDeviceReq.2300]: register_netdev
Jan 1 00:19:32userwarnkernel: [DoCreateDeviceReq.2302]: register_netdev done
Jan 1 00:19:32userwarnkernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=451000, DS=2272000
Jan 1 00:19:52usercritkernel: Line 0: ADSL link down
Jan 1 00:19:52userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM
Jan 1 00:19:52userwarnkernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
Jan 1 00:19:55usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:20:11usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:20:15usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:20:19usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:20:20usercritkernel: Line 0: ADSL link down
Jan 1 00:20:21usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:20:37usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:20:41usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:20:46usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:20:46usercritkernel: Line 0: ADSL link up, Bearer 0, us=365, ds=2272
Jan 1 00:20:46userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM
Jan 1 00:20:46userwarnkernel: bcmxtmrt: MAC address: 28 10 7b 93 25 e4
Jan 1 00:20:46userwarnkernel: [DoCreateDeviceReq.2300]: register_netdev
Jan 1 00:20:46userwarnkernel: [DoCreateDeviceReq.2302]: register_netdev done
Jan 1 00:20:46userwarnkernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=365000, DS=2272000
Jan 1 00:20:46daemoncritsyslog: PPP server detected.
Jan 1 00:20:47daemoncritsyslog: PPP session established.
Jan 1 00:21:06usercritkernel: Line 0: ADSL link down
Jan 1 00:21:06userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = DOWN, Service Support = ATM
Jan 1 00:21:06userwarnkernel: bcmxtmcfg: Connection DOWN, LinkActiveStatus=0x0
Jan 1 00:21:09usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:21:18usercritkernel: Line 0: ADSL link down
Jan 1 00:21:21usercritkernel: Line 0: xDSL G.994 training
Jan 1 00:21:37usercritkernel: Line 0: ADSL G.992 started
Jan 1 00:21:41usercritkernel: Line 0: ADSL G.992 channel analysis
Jan 1 00:21:46usercritkernel: Line 0: ADSL G.992 message exchange
Jan 1 00:21:46usercritkernel: Line 0: ADSL link up, Bearer 0, us=355, ds=2272
Jan 1 00:21:46userwarnkernel: bcmxtmcfg: XTM Link Information, portid = 0, State = UP, Service Support = ATM
Jan 1 00:21:46userwarnkernel: bcmxtmrt: MAC address: 28 10 7b 93 25 e4
Jan 1 00:21:46userwarnkernel: [DoCreateDeviceReq.2300]: register_netdev
Jan 1 00:21:46userwarnkernel: [DoCreateDeviceReq.2302]: register_netdev done
Jan 1 00:21:46userwarnkernel: bcmxtmcfg: Connection UP, LinkActiveStatus=0x1, US=355000, DS=2272000
Jan 1 00:21:47daemoncritsyslog: PPP server detected.
Jan 1 00:21:47daemoncritsyslog: PPP session established.
Jan 1 00:21:53daemoncritsyslog: PPP LCP UP.
Jan 1 00:21:54daemoncritsyslog: PPP LCP UP.
Jan 1 00:21:54daemoncritsyslog: Received valid IP address from server. Connection UP.
-------------------------------------------------------------------------------------------------------------------------------------------------------

thank you.
 
What is this computer, a laptop or desktop? Make and model? What version of Windows is installed?
 
ADSL Modem
What's connected to it?

Router? or PC direct?

ISP told you the modem is working but on your PC side your seeing disconnections. Are you using filters on your phones to run this Modem. Takes one filter to cause issues.
 
Alessandro,what did you do to fix your problem?I also have a Telkom DLink DSL-2750U router and it keeps on disconnecting the Internet. My ISP use to be with Telkom, but I have since switched to Openweb and now I even get more Internet disconnections.The last few log events are as follow:

Nov 6 21:49:49useralertkernel: Intrusion -> IN=ppp0.1 OUT= MAC= SRC=115.109.197.234 DST=196.215.46.146 LEN=60 TOS=0x00 PREC=0x00 TTL=45 ID=42489 DF PROTO=TCP SPT=35747 DPT=23 WINDOW=5840 RES=0x00 SYN URGP=0 MARK=0x8000000

Nov 6 21:58:46userwarnkernel: bcmxtmcfg: OAM loopback response not received on VCC 1.8.3

Nov 6 21:58:48userwarnkernel: bcmxtmcfg: OAM loopback response not received on VCC 1.8.35

Nov 6 21:58:49userwarnkernel: bcmxtmcfg: OAM loopback response not received on VCC 1.8.35
 
*disabling antivirus/firewall
*configured a static ip address
*enabled DMZ host
Man, you like living on the hairy edge. Your PC can be directly attacked by anyone with this configuration - -

GOOD LUCK. :sigh:
 
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