Mozilla rediects to alternate site from a google results page

[FrankB4now]

Yeah,
I think my daughter got a bug in here. I performed a Hijack scan, my IT guy deleted some files that stopped IE from starting automatically. I updated to IE8 and still when I type or paste directly into the address bar it goes to the correct site. It is only when I click on a link that I get redirected to an alternate site. Any help would be much appreciated.

 

[Broni]

I'm not clear here.
Are you saying, that both browsers, Firefox and IE are getting redirected?

Please, follow these instructions: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

 

[FrankB4now]

Not both. Originally IE was opening up by itself, that we stopped. Now only using Mozilla it gets redirected. And not if typed directly into the address bar, only when clicking on a site from a google page. Thanks

 

[Broni]

Please, follow these instructions: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/

 

[FrankB4now]

Sorry for the replies without me reading all of the instructions. I think I got all of the scans and logs correctly. I wasn't sure if I got all of the file sharing programs. I had Sonos installed that I remember upon installation it said it was putting in an exception for file sharing. It is a music program that accesses iTunes library.
So just to recap, I only use Mozilla and when I open up everything seems OK. I can search with google and it works fine and comes up with a page of results. If I click on one of these I can see in the address bar the correct link, then I see the alternate site addresses come up and I end up on ad sites. I also get pop ups to ad sites.
Thanks in advance for all of you help.

 

[Broni]

Please download ComboFix from Here or Here to your Desktop.


**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

• Please, never rename Combofix unless instructed.
• Close any open browsers.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

NOTE 1. If Combofix asks you to install Recovery Console, please allow it.
NOTE 2. If Combofix asks you to update the program, always do so.

• Close any open browsers.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
• Double click on combofix.exe & follow the prompts.
• When finished, it will produce a report for you.
• Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[FrankB4now]

Here's the updated logs. Are we getting close? Should I be logging on the internet and testing to see if it still happens?

 

[Broni]

Are we getting close?

We can't rush things, when working with infected computer. I'll surely let you know, when your computer is clean.

Should I be logging on the internet and testing to see if it still happens?

Yes, please.

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::
KillAll::

c:\windows\system32\drivers\mipcea.sys


Folder::

Driver::
irqo

Registry::
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{32817f66-625c-11dd-96ff-001de00a1e69}]

RegLockDel::

MBR::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[FrankB4now]

I tried to use Mozilla again and it still redirects the link locations. I just wanted to check that what I am doing is correct. I couldn't get ComboFix to save to the desktop so I moved it there myself, not a shortcut the exe file. When I start it it takes about 20 minutes to start. While it is starting a few error screens come up and then disappear or I have to click OK. One says Error Win32 only "Incompatible OS. ComboFix only works for workstations with Windows 2000 or XP" Does this sound normal? I just don't want you running through this with me and not having all of the information. I do a shift-PrtSC and save each error through Paint if you need anymore info.
Thanks,
Frank

 

[Broni]

Download TDSSKiller and save it to your Desktop.
Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
When it is done, a log file should be created on your C: drive called TDSSKiller.txt please copy and paste the contents of that file here.

 

[FrankB4now]

I tried surfing through with Mozilla and it does not redirect as of now. This is the first time it didn't do it. Let me know waht the file looks like.

 

[Broni]

Good
Yeah, a rootkit has been removed.

Please, re-run Combofix and HJT.
Post fresh logs.

 

[FrankB4now]

That was a rough one.

 

[Broni]

Looks good

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.

 

[FrankB4now]

Kaspersky online scan is being updated and improved so I tried to download the free version that they recommended. When trying to install it wanted me to remove Norton 360 to install it, so I canceled the installation. Do you want me to remove Norton and continue the install?

 

[Broni]

No.
Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• When asked, allow the ActiveX control to install
• Click Start
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
• Click Scan (This scan can take several hours, so please be patient)
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
• Copy and paste that log as a reply to this topic

 

[FrankB4now]

Still going clean. I can't believe how many files each one finds. Does each program target different types? Do you guys enjoy finding and killing these viruses? I can see how it could get under your skin.

 

[Broni]

We're almost there

Does each program target different types?

Pretty much so...

Do you guys enjoy finding and killing these viruses?

Oh, yeah baby....

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=======================================================================

Verify your Java version here: http://www.java.com/en/download/installed.jsp
Update, if necessary.
Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista).

=======================================================================

Print this post out, since you won't have an access to it, at some point.

1. Open HijackThis.

2. Close all windows, except for HijackThis.

3. Put checkmarks next to the following HijackThis entries:

- O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll (file missing)


4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

- O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
- O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
- O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
- O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
- O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
- O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
- O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
- O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
- O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background


5. Click on Fix checked button.

6. Restart computer.

7. Post new HijackThis log.

 

[FrankB4now]

Broni,
Thanks so much for all of your help. Do you do this for recreation? If I can help you in any way let me know.
Frank B.

 

[FrankB4now]

Broni,
Sorry to bug you again, I just tried to load a program from the CD/DVD drive and it is not working. I cannot find a driver for it. How can I find out what make and model # the drive is and then I can get a driver. IDE\CdRomHL-DT-ST_RW/DVD_GCC-4247N_______________1.02____ That's what I got from device manager, properties, details, hardware Ids. If I should post this in another forum let me know.

 

[Broni]

You're very welcome

Do you do this for recreation?

Mostly. I treat it as a hobby

As for your optical drive issues, you'll need to start a new topic in appropriate forum.
This one is for malware issues only.

Said that....


Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.