Multimedia audio controller!

By hawnmami
Sep 21, 2011
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  1. Hi!

    I need help!! I just reformatted my son's computer and there is no sound. The multimedia audio controller has a yellow exclamation point by it. I have dl'ed every driver from dell and no luck. I really need to fix this! My son is autistic and is having a fit about not being able to use his computer. I also dl'ed the creative driver from everest and an intel driver. PLEASE HELP!! here are the specs everest brought up...

    Field Value
    Operating System Microsoft Windows XP Professional
    OS Service Pack Service Pack 3
    DirectX (DirectX 9.0c)
    Computer Name KEESYSFUNHOUSE
    User Name Administrator

    CPU Type Intel Pentium 4, 2800 MHz (21 x 133)
    Motherboard Name Dell Dimension 3000
    Motherboard Chipset Intel Morgan Hill i865GV
    System Memory 512 MB (PC3200 DDR SDRAM)
    BIOS Type Phoenix (01/05/06)
    Communication Port Communications Port (COM1)
    Communication Port ECP Printer Port (LPT1)

    Video Adapter Intel(R) 82865G Graphics Controller (96 MB)
    3D Accelerator Intel Extreme Graphics 2
    Monitor LG Flatron L1720P (Analog) [17" LCD] (140544409)

    Audio Adapter Creative SB Live! 24-bit Sound Card
    Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

    IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
    Floppy Drive Floppy disk drive
    Disk Drive ST380011A (80 GB, 7200 RPM, Ultra-ATA/100)
    Optical Drive HL-DT-ST DVD-ROM GDR8163B (16x/52x DVD-ROM)
    Optical Drive SAMSUNG CD-R/RW SW-252S (52x/32x/52x CD-RW)
    SMART Hard Disks Status OK

    C: (NTFS) 76293 MB (73452 MB free)

    Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Mouse Logitech USB iFeel Mouse

    Network Adapter Intel(R) PRO/100 VE Network Connection (
    Modem Conexant D850 56K V.9x DFVc Modem

    USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
    USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
    USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
    USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
    USB Device Logitech USB iFeel Mouse
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    It looks like you have two sound cards on that machine:
    > The Intel AC97 is "onboard" meaning it's built into the computer's motherboard
    > Creative SB is an addon sound card

    My guess is the "Multimedia Audio Controller" you mentioned is the onboard Intel sound

    In any event,try this next. Open Device Manager, right click the "Multimedia Audio Controller", select Update Driver. Follow the prompts to allow Windows to look online for a driver. Let me know if it works

    If still a problem List any Problem Devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save to your Desktop
    • In TechSpot window, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)

    /* EDIT */
    p.s. do you also see the SB Live sound card in Device Manager? You should be able to use either sound card for audio once they're both working

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