Solved Multiple processes iexplore with browser closed

[Broni]

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

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Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[mmontore]

Done.

The computer is great however I have two more questions. 1) Is McAfee Site Advisor okay to use instead of WOT? I already downloaded it but if you think WOT is better, I'll uninstall McAfee and install WOT. 2) The sound card was disabled by the person who was helping me earlier because one of the symptoms of this infection was random clicks when the windows were opening and adjustments made to the wav volume. Do you think it is safe to just enable the card? If so, are you able to guide me? On Control Panel Volume tab, it says no audio device. If this is beyond the scope of what you do, I will ask my friend to help with this.

Again, let me say thank you for all your help. You have been great.

 

[Broni]

You're very welcome

1. I like WOT better, but McAfee is OK, so you can leave it, if you want to.
2. Check Device Manager and see, if you have any yellow "?", or "!" marks there.

 

[mmontore]

IDT High Definition Audio CODEC with yellow exclamation. When I right click and select properties, it says this device cannot start (code 10)

 

[Broni]

Go to your computer manufacturer web site and see, if you can download audio driver.