Three days ago, I was upgrading an adobe program when a company called IOLO offered a free system checkup. I downloaded the program and found for $ they would fix issues with my computer. When I accepted the program that was downloaded (system checkup) self-destructed. I then became suspicious and began checking my computer. All my files in the C: drive were left alone but all the files in My Documents were changed. The computer shows the files sizes are still existing but I'm unable to view the files in the recycle bin or within the non-deleted folders in My Documents. I have performed numerous restores and it has restored my icons but not My Document files. I have also downloaded many recovery programs and have limited success but have taken no action with each. I have also contacted the IOLO company and they tried to unhide my files but to no avail. The technician told me that my issue could not be resolved and hung up. So with a friend's advice to contact you, I'm hoping to get a resolution to this issue.