My laptop has 2 trojan viruses

By alejandra
May 5, 2010
  1. My laptop has 2 trojan viruses TROJAN HORSE AGENT.ARQU and TROJAN HORSE SHeur.ERQ. How can i get rid of them?
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    I will need to get more information before I can instruct you. But please do the following first:

    • Make sure to use Internet Explorer for this
    • Please go to FREE on-line scan service
    • Copy and paste the following file path into the "Suspicious files to scan" box on the top of the page:
      • c:\windows\system32\userinit.exe
    • Click on the Upload button
    • If a pop-up appears saying the file has been scanned already, please select the ReScan button.
    • Once the Scan is completed, click on the "Copy to Clipboard" button. This will copy the link of the report into the Clipboard.
    • Paste the contents of the Clipboard in your next reply.
    Also scan these,


    Please past the log from this program in your next reply. I will determine the next step after I see that.
  3. alejandra

    alejandra TS Rookie Topic Starter Scanned Report :
    Scanned time : 1969/12/31 19:00:00 (ECT)
    Scanner results: Scanners did not find malware!
    File Name :
    File Size : byte
    File Type :
    MD5 :
    SHA1 :
    Online report :

    Scanner Engine Ver Sig Ver Sig Date Time Scan result
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    When we do not receive a reply in 5 days, we close the thread. I have reopened this for you but I still don't have the information. There are 3 files to check in the scan. there is no indication of what you did or if you ran all 3 files through.

    When you have finished, please follow the steps HERE.

    Leave the logs when you have finished and I'll review them.

    Please understand the time constraints on the threads.
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