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My Security Shield Removal, Computer is still weird... Help!

By jamarie678 ยท 11 replies
Sep 23, 2010
  1. I found the program, My Security Shield, and didn't know what it was. Then I started getting pop ups saying I had a virius and when I clicked to find out what to do, it took me to a website that wanted me to pay for services. I assumed that the whole thing was just some sort of gimmick to get me to buy the full version of their program. When I looked it up online, I found out it was a malware program! So I came here and went through the 8 steps and have the logs. Fortunately, the Malwarebytes removed the My Security Shield bullcrap.

    The only problem now is that my computer is still running a little funky. Help please!


    Here are my logs:
    GMER had no log to post
    View attachment Attach.txt

    View attachment DDS.txt

    View attachment mbam-log-2010-09-22 (21-57-07).txt
  2. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Download MBRCheck to your desktop

    Double click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).
    It will show a black screen with some data on it.
    Enter N to exit.
    A report called MBRcheckxxxx.txt will be on your desktop
    Open this report and post its content in your next reply.


    Download SUPERAntiSpyware Free for Home Users:

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
    * Close SUPERAntiSpyware.

    Restart computer in Safe Mode.
    To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):

    • Close browsers before scanning.
      Scan for tracking cookies.
      Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.

    • Click Preferences, then click the Statistics/Logs tab.
      Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
      If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
      Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.
    Post SUPERAntiSpyware log.
  3. jamarie678

    jamarie678 TS Rookie Topic Starter

    Thank you for the reply! Here is the MBR Check:

    I will post the other log when I finish it.


    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    MBRCheck log looks good :)
  5. jamarie678

    jamarie678 TS Rookie Topic Starter

    Part of my problems are that some of my programs stop responding while they're running. Do you think this will help with that?

    Here is the SUPERAntiSpyware log:


    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Looks good. Nothing but tracking cookies.

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:

    %systemroot%\*. /mp /s
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %APPDATA%\Microsoft\Internet Explorer\Quick Launch\*.lnk /x
    %PROGRAMFILES%\Common Files\*.*
    %APPDATA%\Roaming\Microsoft\Windows\Recent\*.lnk /x
    %PROGRAMFILES%\Internet Explorer\*.tmp
    %PROGRAMFILES%\Internet Explorer\*.dat
    %USERPROFILE%\My Documents\*.exe
    %systemroot%\SECURITY\Database\*.sdb /x
    %systemroot%\Driver Cache\*.*
    %PROGRAMFILES%\Mozilla Firefox*.exe
    %ProgramFiles%\Microsoft Common\*.*
    %USERPROFILE%\Favorites\*.url /x
    %ALLUSERSPROFILE%\*.dat /x
    dir /b "%systemroot%\system32\*.exe" | find /i " " /c
    dir /b "%systemroot%\*.exe" | find /i " " /c
    %PROGRAMFILES%\Mozilla Firefox\*.dat
    %USERPROFILE%\Cookies\*.txt /x
    %systemroot%\pchealth\helpctr\System\*.exe /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  7. jamarie678

    jamarie678 TS Rookie Topic Starter

    Ok here are my logs:


    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    We need to remove old Java installations...

    Please download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.


    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
      IE - HKLM\..\URLSearchHook: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files (x86)\Zynga\tbZyng.dll (Conduit Ltd.)
      IE - HKCU\..\URLSearchHook: {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files (x86)\Zynga\tbZyng.dll (Conduit Ltd.)
      IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>
      O2 - BHO: (Zynga Toolbar) - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files (x86)\Zynga\tbZyng.dll (Conduit Ltd.)
      O3 - HKLM\..\Toolbar: (Zynga Toolbar) - {7b13ec3e-999a-4b70-b9cb-2617b8323822} - C:\Program Files (x86)\Zynga\tbZyng.dll (Conduit Ltd.)
      O3 - HKCU\..\Toolbar\WebBrowser: (Zynga Toolbar) - {7B13EC3E-999A-4B70-B9CB-2617B8323822} - C:\Program Files (x86)\Zynga\tbZyng.dll (Conduit Ltd.)
      O4 - HKLM..\Run: []  File not found
      O4 - HKCU..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe File not found
      O4 - Startup: C:\Users\Jamie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = C:\Program Files (x86)\Dell\DellDock\DellDock.exe File not found
      O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: DisallowRun = 1
      O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - Reg Error: Value error. File not found
      O9 - Extra 'Tools' menuitem : S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - Reg Error: Value error. File not found
      O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
      O18:[b]64bit:[/b] - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
      O18:[b]64bit:[/b] - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - Reg Error: Key error. File not found
      O20:[b]64bit:[/b] - Winlogon\Notify\GoToAssist: DllName - Reg Error: Key error. - C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll File not found
      O33 - MountPoints2\{1e0bc6be-b79e-11df-a602-002219f0f34a}\Shell\AutoRun\command - "" = G:\InstallTomTomHOME.exe -- File not found
      O33 - MountPoints2\{9b4dd827-4725-11df-950b-002219f0f34a}\Shell - "" = AutoRun
      O33 - MountPoints2\{9b4dd827-4725-11df-950b-002219f0f34a}\Shell\AutoRun\command - "" = G:\LaunchU3.exe -- File not found
      O33 - MountPoints2\{e4502fac-b607-11de-9095-002219f0f34a}\Shell\AutoRun\command - "" = F:\setupSNK.exe -- File not found
      O33 - MountPoints2\{e4502faf-b607-11de-9095-002219f0f34a}\Shell - "" = AutoRun
      O33 - MountPoints2\{e4502faf-b607-11de-9095-002219f0f34a}\Shell\AutoRun\command - "" = G:\LaunchU3.exe -- File not found
      @Alternate Data Stream - 97 bytes -> C:\ProgramData\TEMP:73CF0D7D
      @Alternate Data Stream - 231 bytes -> C:\ProgramData\TEMP:FAFEC4B9
      @Alternate Data Stream - 226 bytes -> C:\ProgramData\TEMP:737160C1
      @Alternate Data Stream - 219 bytes -> C:\ProgramData\TEMP:E411AA0D
      C:\Program Files (x86)\Zynga
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.


    Last scans....

    Download Security Check from HERE, and save it to your Desktop.

    * Double-click SecurityCheck.exe
    * Follow the onscreen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.


    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • IMPORTANT! UN-check Remove found threats
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  9. jamarie678

    jamarie678 TS Rookie Topic Starter

    The ESET scan didn't give me a log, but here are the other logs:


    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    All cool :)

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how is your computer doing.
  11. jamarie678

    jamarie678 TS Rookie Topic Starter

    You might have missed it, but I asked a question a few posts ago about my programs becoming un-responsive without warning. Do you think all of this will help that?

    Here is the last OTL log:

    Attached Files:

  12. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Well, now, when your computer is clean, keep running it and see how it goes....
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