Need help removing malware

By bushy99 ยท 9 replies
Apr 3, 2010
  1. Hi, I have a virus that has stopped my internet. I have scanned my computer with Malwarebytes' anti virus and it shows the infected files: Root Kit.Agent and Malware.Trace. I have found the first one, however, i cannot move or delete it and i cant find the other one. Please can someone help me, how do i get logs for this and is there anything else you need to see? Thank you. Please help ASAP.
  2. Broni

    Broni Malware Annihilator Posts: 54,260   +383

  3. bushy99

    bushy99 TS Rookie Topic Starter

    here are the logs, thanks for your time.

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    Download Security Check from HERE, and save it to your Desktop.

    * Double-click SecurityCheck.exe
    * Follow the onscreen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  5. bushy99

    bushy99 TS Rookie Topic Starter

    ok, here they are. What next? Thanks again.

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\windows\Tasks\Norton Security Scan for Robbie.job
    c:\programdata\McAfee Security Scan
    c:\program files\Common Files\Symantec Shared

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  7. bushy99

    bushy99 TS Rookie Topic Starter

    Whats next? Thanks.

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    Uninstall AskBarDis through "Programs & Features".


    Unless you willingly installed Kontiki Player....
    Go Start>Control Panel>Add\Remove ("Programs and Features" in Vista), and uninstall Sky Anytime (if present).
    Download, and run KClean.exe: to remove Kontiki from your computer.
    NOTE: Kontiki is a known resource hog.


    Now, you don't have any antivirus program installed.

    Please, download and install one of these:
    - Avast! free antivirus:
    - Avira free antivirus:

    After installation, run full scan.

    Post fresh HJT log.
  9. bushy99

    bushy99 TS Rookie Topic Starter

    i cant find how to uninstall combofix, it is nowhere to be found, does that mean i just ignore?
  10. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    Did you follow this:
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