Solved Netbt.sys (Backdoor.Tidserv!inf)

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katz1113

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My Norton picked this threat up..but they say it has to be manually removed. I have NO idea on how to do this. I need all the help I can get.. Please advise.

Thank you
katz1113
 
Broni

I am very new to all this stuff.. Not even well versed at how to do posts..I'm hoping I'm posting this in the right place. ....Are there any techs that can help me via a remote session..I am desperate to fix a virus problem and scared to death that I am going to do something wrong. I have whats called
Netbt.sys (Backdoor.Tidserv!inf)

I've looked at the 8-step removal instructions and already I am confused.. step 1 says to run a full virus scan and include the log in step 8??? I looked at step 8...what log?

katz1113
 
netbt.sys (Backdoor.Tidserv!inf

Broni

I have followed all steps sucessfully up to and including step 5..However when the Gmer scan was complete and I chose save, my screen locked up. In order to get everything back to normal I have to reboot and never got a save. Now what? do I have to do this step over? it took over 8 hours to complete? How do I know my computer just won't lock up agan?

katz1113
 
Netbt.sys (Backdoor.Tidserv!inf

Downloaded DDS and saved to desktop.. Now Where do I find script blocking in Norton 2010. It does not show an options tab or menu in Norton 2010. I've opened up all sections looking for something called script blocking??? Sorry I'm not that good at these things

katz1113
 
Very good :)

I strongly suggest, you uninstall Uniblue RegistryBooster 2. Registry tools are not recommended. Here is why: http://miekiemoes.blogspot.com/2008/02/registry-cleaners-and-system-tweaking_13.html


Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  1. Please, never rename Combofix unless instructed.
  2. Close any open browsers.
  3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    NOTE1. If Combofix asks you to install Recovery Console, please allow it.
    NOTE 2. If Combofix asks you to update the program, always do so.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  4. Double click on combofix.exe & follow the prompts.
  5. When finished, it will produce a report for you.
  6. Please post the "C:\ComboFix.txt"
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
 
Broni

Thank you so much for your patience.. Where do I go and how do I unistall *Uniblue RegistryBooster 2* Also I don't know how to disable my script blocking in Norton Antivirus 2010..I've looked at everything in there and don't see anything called script blocking.. The only anti malware program I have that I am aware of is Malwarebytes and I usually control / alt / delete and then do an end process to disable that.. Is that the correct way of disabling anything?

Thanks
katz1113
 
Netbt.sys (Backdoor.Tidserv!inf)"

Broni

I went to control panel add/remove and I do not see anything there called Uniblue
RegistryBooster 2*
 
Broni

Ok combofix has finished the attachment here.. Now how do I go about removing that Uniblue RegistryBooster 2? and how do I know that this virus is fixed?? Should I save all those programs that I downloaded? like TFC / DDS / GMER and combofix?

katz1113
 
That's OK :)

1. Please open Notepad
  • Click Start , then Run
  • Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

Code: 
File::
C:\0syttodxas.sys


Folder::
c:\program files\AVG
c:\documents and settings\ARLENE\Application Data\AVG7
c:\documents and settings\LocalService\Application Data\AVG7
c:\documents and settings\All Users\Application Data\avg7

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=-
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=-


3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

CFScript.gif



5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
  • Combofix.txt
 
Netbt.sys (Backdoor.Tidserv!inf)"

Ok done combofix text attached

 

Attachments

  • combofix log.txt
    21.1 KB · Views: 2
Good :)

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=====================================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

  • Spyware, Adware, Dialers, and other potentially dangerous programs
    [*] Archives
    [*] Mail databases
6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
 
Netbt.sys (Backdoor.Tidserv!inf)"

Broni

Sorry this took so long but I have 3 external hard drives with alot of data it had to scan. Strange it didn't look as if it had finished but at the bottom it said view report? This is the Report. I don't think anything here is a virus????

katz1113
 

Attachments

  • Kaspersky Online Scanner 7.txt
    103.9 KB · Views: 2
It doesn't look right.
Let's try something different..
How is your computer doing at the moment?

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.


Download HijackThis:
http://free.antivirus.com/hijackthis/
by clicking on Installer under Version 2.0.4
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!

NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
 
Netbt.sys (Backdoor.Tidserv!inf)
Broni

I haven't forgot you, I started the ESET scan and left it..when I checked it the computer had logged off???? I think that maybe my automatic windows updates had started and when it finished it just logged the computer off, so now I will have to try the EST scan again to get the results. Hope this works okay. If not let me know. By the way the computer seems to be doing better. I will wait for your reply again before starting the ESET

Katzz
 
Netbt.sys (Backdoor.Tidserv!inf)"



ESET Scan done... log attached

Broni...will run Hijack This and attach log

katz1113
 

Attachments

  • ESET SCAN LOG.txt
    366 bytes · Views: 1
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