Hi,
I am hoping someone here can offer some help. I am not particularly literate on hardware/bug details so not sure how to proceed in doing further checks (though I intend to try).
I have a new HP customized desktop, fairly high spec and have had 2 BSODs and a couple of hangs in the less than two weeks I've had my machine, while performing basic tasks - ie. it isn't a power or overheat issue. I've updated drivers, run HP diagnostics with no obvious issues, but still I get occassional hangs (once every 2 or 3 days).
The first two issues resulted in BSODs (attached minidumps) - at the time I was surfing the internet, with no other desktop programs running. Other couple of times it has hung was when playing the bundled chess game (firefox open also); and while using "Sandra" to run diagnostics this morning (froze on module scan)
Eventlogs - not sure on how to read all this (should there be so many errors on a new, normally functioning pc??) but errors occurring at freeze times were mainly WMI & SCM, there are also someLanguagePackSetup errors that pop up at various times (the native OS is Japanese, I use English pack)
I haven't installed many extra applications on the machine, as this started to happen I was waiting to see if the situation would improve before installing more. So, basically, for a high-performance system pretty much out of the box, drivers updated, I shouldn't have any of these issues (IMHO).
I will contact HP support soon, though I am in Japan, and support is only in Japanese, so that's why I am asking here first.
CPU: Corei7-950
MOBO: Pegatron IPMTB-TK Model: TRUCKEE-UL8E
Memory: 6 slots - full. 9GB DDR3 RAM @1GHz (3x2, 3x1)
GPU: GeForce GTS250 1GB
PSU: 460W
OS: Windows Vista Ultimate 64-Bit, Japanese, English Language Pack
Thanks in advance for any of your time and effort. Hope you can help! (as I'm not sure HP helpdesk will be able to, and I don't want to have to send the pc back already..)
I am hoping someone here can offer some help. I am not particularly literate on hardware/bug details so not sure how to proceed in doing further checks (though I intend to try).
I have a new HP customized desktop, fairly high spec and have had 2 BSODs and a couple of hangs in the less than two weeks I've had my machine, while performing basic tasks - ie. it isn't a power or overheat issue. I've updated drivers, run HP diagnostics with no obvious issues, but still I get occassional hangs (once every 2 or 3 days).
The first two issues resulted in BSODs (attached minidumps) - at the time I was surfing the internet, with no other desktop programs running. Other couple of times it has hung was when playing the bundled chess game (firefox open also); and while using "Sandra" to run diagnostics this morning (froze on module scan)
Eventlogs - not sure on how to read all this (should there be so many errors on a new, normally functioning pc??) but errors occurring at freeze times were mainly WMI & SCM, there are also someLanguagePackSetup errors that pop up at various times (the native OS is Japanese, I use English pack)
I haven't installed many extra applications on the machine, as this started to happen I was waiting to see if the situation would improve before installing more. So, basically, for a high-performance system pretty much out of the box, drivers updated, I shouldn't have any of these issues (IMHO).
I will contact HP support soon, though I am in Japan, and support is only in Japanese, so that's why I am asking here first.
CPU: Corei7-950
MOBO: Pegatron IPMTB-TK Model: TRUCKEE-UL8E
Memory: 6 slots - full. 9GB DDR3 RAM @1GHz (3x2, 3x1)
GPU: GeForce GTS250 1GB
PSU: 460W
OS: Windows Vista Ultimate 64-Bit, Japanese, English Language Pack
Thanks in advance for any of your time and effort. Hope you can help! (as I'm not sure HP helpdesk will be able to, and I don't want to have to send the pc back already..)