Inactive No Internet. Infected 1 day after clean install of windows. Malwarebyes isn't cutting it.

OK. Will do this in the a.m. since the steps are fairly extensive for my tired brain today. Heading to bed soon. Thank you!
 
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I was ready to follow your latest instructions, but have hit another snag that prevents me from doing so bc I can't start up windows.

Last night, I closed the screen of the laptop, and the tried to wake it up this a.m but it would not wake up (the power was off?) So I hit the power button, and the screen we're getting is unfortunately familiar.

I've taken a very short video clip and uploaded it to youtube for you to see:
(sorry if this embeds ... I've tried to unlink the url twice)

This is a screen I was getting when trying to re-install windows (unsuccessfully) with the "previous" (related?) virus experience. Actually, when we took the laptop to the tech shop, they also saw this screen and remarked that it was peculiar, but didn't really look into the cause, so I have to wonder if the re-install really solved the problem and whether the infection was too deep for a windows re-install to have solved it.

We understand if the issues are too complicated and are prepared to give up on this laptop if it is beyond fixing. Still, our fingers are crossed. Thank you so much for your time and effort, Broni.
 
NOTE 1. Use another working computer to download Farbar Recovery Scan Tool. Use USB flash drive to transfer it from good computer to the bad one.
NOTE 2. Install Panda USB Vaccine, or BitDefender’s USB Immunizer on GOOD computer to protect it from any infected USB device.

For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

Plug the flashdrive into the infected PC.

If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note:
    Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
 
After some Googling re: not being able to start the Acer, the only way I could figure out how to get past the screen with several vertical lines comprised of the little horizontal lines, like my earlier video shows (let's call it my HVLinePattern for shorthand), was to:
  1. take out battery for over 10 minutes (while unplugged the whole time)
  2. press down power for 30 seconds,
  3. plug back in,
  4. reboot ... and I could F2 and F12, but NOT F8

At some point, I got a single set of 7 short beeps

I tried to let the laptop start up in regular mode, and kept looping the acer logo with options to F2 or F12 at the bottom vs. a brief flash of black screen until I powered it down with the power button.

I rebooted, tried to F8 and got what I interpret to be:
  • 3 long, 2 short beeps immediately followed by
  • 3 long, 2 short beeps immediately followed by
  • 3 long, 2 short beeps immediately followed by
  • the HVLinePattern screen

I powered down and rebooted, then,
  1. hit F12, chose boot by disc (took a screenshot, but it's in video format ... oops, can add later if necessary),
  2. hit F2 and changed to boot order (screenshot on my google drive - bit.ly/1foRTDf),
  3. put my windows install disc in the drive (recovery disc 1 of 3)
  4. crossed my fingers
  5. rebooted
  6. got what I interpret to be:
  • 3 long, 2 short beeps immediately followed by
  • 3 long, 2 short beeps immediately followed by
  • 3 long, 2 short beeps immediately followed by
  • the HVLinePattern screen
I then
  1. took out battery for over 10 minutes (while unplugged the whole time)
  2. pressed down power for 30 seconds,
  3. plugged back in,
  4. rebooted ... and ...
  • 3 long, 2 short beeps immediately followed by
  • 3 long, 2 short beeps immediately followed by
  • 3 long, 2 short beepsimmediately followed by
  • the HVLinePattern screen
I rebooted a few times, and shot a little video while I observed the same pattern of beeping. Riveting stuff.

I'm not terribly optimistic. We've already began the process of shopping for a replacement.
 
Now that I know the beeps have a significance, I'm a bit agitated that the tech shop ignored the HVLinePattern screen and the beeps they likely also heard. Oh well.

THANK YOU!!!!!!!!!!!
 
I can't find anything about that particular pattern but from your video it looks like either video chip of even motherboard issue.
Since I'm not a hardware guy I suggest you start new topic in hardware forum.
I wish I could help more.
 
Broni, I accidentally posted my issue on the MOBILE board, caught my mistake, posted on the MOTHERBOARD board, and now it seems to have been removed from the MOTHERBOARD board. Did I do something wrong besides posting on MOBILE by accident. I'm new on here, and am trying to be a good user.

Moderator note: Your post was moved. See my note in the second post of that thread.
 
Last edited by a moderator:
Thanks, again. Looks like it's a motherboard issue, and not worth pursuing given my lack of ability to diy it. You can close this thread. Have a great day!
 
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