Symptoms: Sluggish PC, some applications hang with no response, prompting the ever popular send report to Microsoft message. Running Windows XP, SP3.
Norton 360 Quick Scan shows a clean PC. I suspect a virus anyway and run a full scan, however, after the liveupdate, the PC crashes during the full scan.
Steps taken:
I've gone thru the paid tech support chat with 3 different techs. First, they deleted temp files, ran the full scan, crash, reboot. Uninstalled N360 and reinstalled N360, ran the full scan, crash, reboot. Another tech performed the same steps in safe mode. Same results. One of the techs did say they removed a virus and got a clean full scan, but symptoms recurred during our fond farewell, via another system crash. Today's tech noted a problem with Norton at which time I requested a refund.
Question: Do I or do I not have a virus. It feels like a virus, but my valuable software fails to detect it, remove it, or tell me about it. Perhaps it's just my suspicious mind.
I'd appreciate any guidance.
Thanks very much.
Leesway
Norton 360 Quick Scan shows a clean PC. I suspect a virus anyway and run a full scan, however, after the liveupdate, the PC crashes during the full scan.
Steps taken:
I've gone thru the paid tech support chat with 3 different techs. First, they deleted temp files, ran the full scan, crash, reboot. Uninstalled N360 and reinstalled N360, ran the full scan, crash, reboot. Another tech performed the same steps in safe mode. Same results. One of the techs did say they removed a virus and got a clean full scan, but symptoms recurred during our fond farewell, via another system crash. Today's tech noted a problem with Norton at which time I requested a refund.
Question: Do I or do I not have a virus. It feels like a virus, but my valuable software fails to detect it, remove it, or tell me about it. Perhaps it's just my suspicious mind.
I'd appreciate any guidance.
Thanks very much.
Leesway