Not able to copy/paste/drag/drop folder, can't update AV, can't run MalwareBytes

By stteng ยท 8 replies
May 23, 2010
  1. I have a serious problem and I hope that you can help me.

    I can't copy/paste/drag/drop folders. IE7 flashes on and off when opened. My AV software, BullGuard can't be updated. I can't run my installed MalwareBytes program. Also my services don't work right. I have trouble running System Restore. I can't get into Safe Mode. I can't run my Windows Installer service. I can't display my Network Places connection icons. I don't think that I can install or uninstall programs OK.

    I was stupid and should have been more careful but I did run RegCure and had it fix what was free. I am NOT sure what exactly happened but I think that chkdsk ran since my FAT32 partition was questionable. I am NOT sure what chkdsk did to my C:\ drive. I should have been MORE careful when I saw that my PC had several BSODs. I should have copied down their stop codes.

    Should I just salvage what I can and reformat my drive?

    Please help me. I am at a loss.

    Thanks in advance

    P.S. Please be as detailed in your instructions as possible since I am NOT MS certified. My knowledge comes from exposure and my mistakes.

    P.P.S. Please forgive me if I should have read other people's threads and also any fixed threads.
  2. stteng

    stteng TS Rookie Topic Starter


    I just wanted to say that I don't want to panic and make the situation even worse.

    I appreciate ANY help given! I also would like to know what to do the next time this happens.

    The reason that I am posting my thread here is that someone with almost the same problems posted their thread here. I am hoping that I can get help too.

  3. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    First of all, never use any registry tools. They won't cure anything, but they often will make things worse.
    Secondly, do have a reason to believe, your situation has been caused by some kind of infection?
  4. stteng

    stteng TS Rookie Topic Starter


    I wanted to add that my extended services tab is blank.

    It is true that I may be suffering from my own mistakes. I HATE BSODs. They make me panic and NOT think right! I am wondering if this problem could have been avoided if I had solved my first BSOD.

    Now I am disappointed and SAD since I rely on that PC. I guess I could chalk it up and NOT cry over spilled milk.

    I need to regroup and DO THE RIGHT thing! I hope that the problem isn't from a virus/spyware. To be fair, I haven't been surfing as much in places that I shouldn't have.

    Thanks for your reply
  5. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    Well, if you don't think, you're dealing with some infection, then I suggest, you post at Windows forum, instead of here.
  6. stteng

    stteng TS Rookie Topic Starter


    I am sorry to bother you and waste your time. It is just that I am NOT 100% sure and I also may miss something.

    I will take my post somewhere else.

    Sorry again
  7. Broni

    Broni Malware Annihilator Posts: 54,257   +383

    No problem :)
  8. stteng

    stteng TS Rookie Topic Starter

    questions; wierd

    How can I be sure that my problem isn't virus/spyware/malware related?

    Isn't it funny that I can't update my AV definitions? Isn't it funny that my copy/paste/drag/drop folders/files doesn't work? Isn't it funny that I can't install NEW programs and can't even uninstall old programs? Isn't it funny that I can't run [MalwareBytes] program? Isn't it funny that I can't display my Network Connections right? Isn't it wierd that my Extended Services tab is BLANK? Isn't it funny that NO taskbar application windows appear?

    That is why I suspect that my PC is infected.

    Am I right?

  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Please download VEW and save it to your Desktop:

    Setting up the program

    Double-click VEW.exe then under Select log to query, select:
    • Application
      [*] System

      Under Select type to list, select:
    • Critical (Vista only)
    • Error

      Click the radio button for Number of events
    • Type 20 in the 1 to 20 box
    • Then click the Run button.
    • Notepad will open with the output log.

      Load the log
    • In Notepad, click Edit> Select all
    • Then press Edit > Copy
    • Press Ctrl+V on your keyboard to paste the log to your next reply.

    (Courtesy rev-Olie)

    Just post the results- without the sarcasm. All of those "isn't it funny" comments could be due a system problem.
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