Often blue screen [system_service_exception] dmp.file attached

By roy392003
Nov 15, 2012
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  1. Hi! I often get a BSOD of [system_service_exception] 0x0000003B .
    I use HD 6870 before have a same BSOD.I though it was video card hardware or ATI driver issue. ( I did use DriverSweeper to uninstall the driver and update a new ATI driver still no luck.) So I took the vidoe card out and replace a NVIDIA video card. A few days after, the same Blue screen appear...

    PS: I still have a ATI driver on my computer but not the new version,
    because my motherboard chipset need ATI diver to work.
    (such AMD USB ,RAIDXpert and Promise SATA RAID ) .The driver I installed is form
    Biostar webside.
    If I uninstall it, It would case unable to boot , lose all USB port or something.

    Any suggestion to get rid of this BSOD or Fixed it, Please help:(

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The ATI/AMD motherboard chipset driver has nothing to do with the ATI driver for the video card and the problem still lies with the video cards driver. You have to be very careful using Driver Sweeper to not delete necessary drivers

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