I have not had time yet to call Microsoft, my job has been taking all my time of late. I have, however been considering trying a clean reinstall once I find a way to store my pictures, music and other important files. I have had this computer for aprox 8 yrs now and it is full of little bits of long uninstalled apps and I just don't know how to safely get rid of all this stuff...Do you think this is a good idea and if so do you have any advice on how to do go about it wisely?