Inactive Oh no, here we go again

[bkfuhrer]

On my last visit to this board, Broni helped me get rid of a virus, now I am plagued with something worse. On Mar 23 in the am everything was fine, I logged out, shut down and later when I booted up Avira was crippled... it said the engine was damaged or not present...Firefox would close immediately after opening...
I was able to get Avira to update though and eventually was able to run scans, it has quarantined TR rootkit.gen 3 times now but it seems to keep coming back, it also gives a warning that the pagefile cannot be scanned.... Superantispyware found nothing of any consequence just a couple of cookies, Malwarbytes will not open- Error code 701(0,0). Threatfire will update but not run...I E will load but is very unstable... upon opening I get the message that IE is experiencing a problem and needs to close... if I click on the box to send a report- poof, the whole thing is gone...But, I discovered that if I ignore the box, I can continue working. Email had been working fine but last night I discovered my inbox had been emptied!
Here are my logs....
Please help me! Things are very unstable at present...

 

[DelJo63]

hmm; you are running both ThreatFire & Avira; that's not a good idea - choose one or the other.

 

[Broni]

ThreatFire doesn't interfere with AV programs, because it's not an antivirus.


Download TDSSKiller and save it to your Desktop.
Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

"%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
When it is done, a log file should be created on your C: drive called TDSSKiller.txt please copy and paste the contents of that file here.

 

[bkfuhrer]

I've had to paste this as computer is unresponsive to the "manage attachments" button...


16:35:40:015 3948 TDSS rootkit removing tool 2.2.7.1 Feb 27 2010 13:29:25
16:35:40:015 3948 ================================================================================
16:35:40:015 3948 SystemInfo:

16:35:40:015 3948 OS Version: 5.1.2600 ServicePack: 3.0
16:35:40:015 3948 Product type: Workstation
16:35:40:015 3948 ComputerName: DELLA
16:35:40:015 3948 UserName: Barbara Fuhrer
16:35:40:015 3948 Windows directory: C:\WINDOWS
16:35:40:015 3948 Processor architecture: Intel x86
16:35:40:015 3948 Number of processors: 1
16:35:40:015 3948 Page size: 0x1000
16:35:40:093 3948 Boot type: Normal boot
16:35:40:093 3948 ================================================================================
16:35:40:125 3948 UnloadDriverW: NtUnloadDriver error 2
16:35:40:125 3948 ForceUnloadDriverW: UnloadDriverW(klmd21) error 0
16:35:40:328 3948 Initialize success
16:35:40:328 3948
16:35:40:328 3948 Scanning Services ...
16:35:40:328 3948 wfopen_ex: Trying to open file C:\WINDOWS\system32\config\system
16:35:40:328 3948 wfopen_ex: MyNtCreateFileW error 32 (C0000043)
16:35:40:328 3948 wfopen_ex: Trying to KLMD file open
16:35:40:328 3948 wfopen_ex: File opened ok (Flags 2)
16:35:40:328 3948 wfopen_ex: Trying to open file C:\WINDOWS\system32\config\software
16:35:40:328 3948 wfopen_ex: MyNtCreateFileW error 32 (C0000043)
16:35:40:328 3948 wfopen_ex: Trying to KLMD file open
16:35:40:328 3948 wfopen_ex: File opened ok (Flags 2)
16:35:40:906 3948 GetAdvancedServicesInfo: Raw services enum returned 364 services
16:35:40:906 3948 fclose_ex: Trying to close file C:\WINDOWS\system32\config\system
16:35:40:906 3948 fclose_ex: Trying to close file C:\WINDOWS\system32\config\software
16:35:40:906 3948
16:35:40:906 3948 Scanning Kernel memory ...
16:35:40:906 3948 Devices to scan: 3
16:35:40:906 3948
16:35:40:906 3948 Driver Name: Disk
16:35:40:906 3948 IRP_MJ_CREATE : F99B8BB0
16:35:40:906 3948 IRP_MJ_CREATE_NAMED_PIPE : 804FA88E
16:35:40:906 3948 IRP_MJ_CLOSE : F99B8BB0
16:35:40:906 3948 IRP_MJ_READ : F99B2D1F
16:35:40:906 3948 IRP_MJ_WRITE : F99B2D1F
16:35:40:906 3948 IRP_MJ_QUERY_INFORMATION : 804FA88E
16:35:40:906 3948 IRP_MJ_SET_INFORMATION : 804FA88E
16:35:40:906 3948 IRP_MJ_QUERY_EA : 804FA88E
16:35:40:906 3948 IRP_MJ_SET_EA : 804FA88E
16:35:40:906 3948 IRP_MJ_FLUSH_BUFFERS : F99B32E2
16:35:40:906 3948 IRP_MJ_QUERY_VOLUME_INFORMATION : 804FA88E
16:35:40:906 3948 IRP_MJ_SET_VOLUME_INFORMATION : 804FA88E
16:35:40:906 3948 IRP_MJ_DIRECTORY_CONTROL : 804FA88E
16:35:40:906 3948 IRP_MJ_FILE_SYSTEM_CONTROL : 804FA88E
16:35:40:906 3948 IRP_MJ_DEVICE_CONTROL : F99B33BB
16:35:40:906 3948 IRP_MJ_INTERNAL_DEVICE_CONTROL : F99B6F28
16:35:40:906 3948 IRP_MJ_SHUTDOWN : F99B32E2
16:35:40:906 3948 IRP_MJ_LOCK_CONTROL : 804FA88E
16:35:40:906 3948 IRP_MJ_CLEANUP : 804FA88E
16:35:40:906 3948 IRP_MJ_CREATE_MAILSLOT : 804FA88E
16:35:40:906 3948 IRP_MJ_QUERY_SECURITY : 804FA88E
16:35:40:906 3948 IRP_MJ_SET_SECURITY : 804FA88E
16:35:40:906 3948 IRP_MJ_POWER : F99B4C82
16:35:40:906 3948 IRP_MJ_SYSTEM_CONTROL : F99B999E
16:35:40:906 3948 IRP_MJ_DEVICE_CHANGE : 804FA88E
16:35:40:906 3948 IRP_MJ_QUERY_QUOTA : 804FA88E
16:35:40:906 3948 IRP_MJ_SET_QUOTA : 804FA88E
16:35:40:906 3948 TDL3_StartIoLastChanceHookDetect: Unable to dump StartIo handler code
16:35:40:906 3948 sion
16:35:40:953 3948 C:\WINDOWS\system32\DRIVERS\disk.sys - Verdict: Clean
16:35:40:953 3948
16:35:40:953 3948 Driver Name: Disk
16:35:40:953 3948 IRP_MJ_CREATE : F99B8BB0
16:35:40:953 3948 IRP_MJ_CREATE_NAMED_PIPE : 804FA88E
16:35:40:953 3948 IRP_MJ_CLOSE : F99B8BB0
16:35:40:953 3948 IRP_MJ_READ : F99B2D1F
16:35:40:953 3948 IRP_MJ_WRITE : F99B2D1F
16:35:40:953 3948 IRP_MJ_QUERY_INFORMATION : 804FA88E
16:35:40:953 3948 IRP_MJ_SET_INFORMATION : 804FA88E
16:35:40:953 3948 IRP_MJ_QUERY_EA : 804FA88E
16:35:40:953 3948 IRP_MJ_SET_EA : 804FA88E
16:35:40:953 3948 IRP_MJ_FLUSH_BUFFERS : F99B32E2
16:35:40:953 3948 IRP_MJ_QUERY_VOLUME_INFORMATION : 804FA88E
16:35:40:953 3948 IRP_MJ_SET_VOLUME_INFORMATION : 804FA88E
16:35:40:953 3948 IRP_MJ_DIRECTORY_CONTROL : 804FA88E
16:35:40:953 3948 IRP_MJ_FILE_SYSTEM_CONTROL : 804FA88E
16:35:40:953 3948 IRP_MJ_DEVICE_CONTROL : F99B33BB
16:35:40:953 3948 IRP_MJ_INTERNAL_DEVICE_CONTROL : F99B6F28
16:35:40:953 3948 IRP_MJ_SHUTDOWN : F99B32E2
16:35:40:953 3948 IRP_MJ_LOCK_CONTROL : 804FA88E
16:35:40:953 3948 IRP_MJ_CLEANUP : 804FA88E
16:35:40:953 3948 IRP_MJ_CREATE_MAILSLOT : 804FA88E
16:35:40:953 3948 IRP_MJ_QUERY_SECURITY : 804FA88E
16:35:40:953 3948 IRP_MJ_SET_SECURITY : 804FA88E
16:35:40:953 3948 IRP_MJ_POWER : F99B4C82
16:35:40:953 3948 IRP_MJ_SYSTEM_CONTROL : F99B999E
16:35:40:953 3948 IRP_MJ_DEVICE_CHANGE : 804FA88E
16:35:40:953 3948 IRP_MJ_QUERY_QUOTA : 804FA88E
16:35:40:953 3948 IRP_MJ_SET_QUOTA : 804FA88E
16:35:41:000 3948 TDL3_StartIoLastChanceHookDetect: Unable to dump StartIo handler code
16:35:41:000 3948 sion
16:35:41:000 3948 C:\WINDOWS\system32\DRIVERS\disk.sys - Verdict: Clean
16:35:41:000 3948
16:35:41:000 3948 Driver Name: atapi
16:35:41:000 3948 IRP_MJ_CREATE : F98E56F2
16:35:41:000 3948 IRP_MJ_CREATE_NAMED_PIPE : 804FA88E
16:35:41:000 3948 IRP_MJ_CLOSE : F98E56F2
16:35:41:000 3948 IRP_MJ_READ : 804FA88E
16:35:41:000 3948 IRP_MJ_WRITE : 804FA88E
16:35:41:000 3948 IRP_MJ_QUERY_INFORMATION : 804FA88E
16:35:41:000 3948 IRP_MJ_SET_INFORMATION : 804FA88E
16:35:41:000 3948 IRP_MJ_QUERY_EA : 804FA88E
16:35:41:000 3948 IRP_MJ_SET_EA : 804FA88E
16:35:41:000 3948 IRP_MJ_FLUSH_BUFFERS : 804FA88E
16:35:41:000 3948 IRP_MJ_QUERY_VOLUME_INFORMATION : 804FA88E
16:35:41:015 3948 IRP_MJ_SET_VOLUME_INFORMATION : 804FA88E
16:35:41:015 3948 IRP_MJ_DIRECTORY_CONTROL : 804FA88E
16:35:41:015 3948 IRP_MJ_FILE_SYSTEM_CONTROL : 804FA88E
16:35:41:015 3948 IRP_MJ_DEVICE_CONTROL : F98E5712
16:35:41:015 3948 IRP_MJ_INTERNAL_DEVICE_CONTROL : F98E1852
16:35:41:015 3948 IRP_MJ_SHUTDOWN : 804FA88E
16:35:41:015 3948 IRP_MJ_LOCK_CONTROL : 804FA88E
16:35:41:015 3948 IRP_MJ_CLEANUP : 804FA88E
16:35:41:015 3948 IRP_MJ_CREATE_MAILSLOT : 804FA88E
16:35:41:015 3948 IRP_MJ_QUERY_SECURITY : 804FA88E
16:35:41:015 3948 IRP_MJ_SET_SECURITY : 804FA88E
16:35:41:015 3948 IRP_MJ_POWER : F98E573C
16:35:41:015 3948 IRP_MJ_SYSTEM_CONTROL : F98EC336
16:35:41:015 3948 IRP_MJ_DEVICE_CHANGE : 804FA88E
16:35:41:015 3948 IRP_MJ_QUERY_QUOTA : 804FA88E
16:35:41:015 3948 IRP_MJ_SET_QUOTA : 804FA88E
16:35:41:015 3948 siohd: 0
16:35:41:015 3948 C:\WINDOWS\system32\DRIVERS\atapi.sys - Verdict: Clean
16:35:41:015 3948
16:35:41:015 3948 Completed
16:35:41:031 3948
16:35:41:031 3948 Results:
16:35:41:031 3948 Memory objects infected / cured / cured on reboot: 0 / 0 / 0
16:35:41:031 3948 Registry objects infected / cured / cured on reboot: 0 / 0 / 0
16:35:41:031 3948 File objects infected / cured / cured on reboot: 0 / 0 / 0
16:35:41:031 3948
16:35:41:031 3948 KLMD(ARK) unloaded successfully

 

[Broni]

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[bkfuhrer]

Combo fix is a no-go... appears to load and then nothing happens... Same as the last go around... I believe you had me rename it and eventually we got it to work...Never did install the recovery console but I believe I have it on my original windows disks....
Incidently, my Thunderbird inbox items have reappeared....
Thank you for helping, again...

 

[Broni]

Delete your Combofix file.
Download a fresh one and rename combofix.exe to broni.com BEFORE saving it to your desktop.

Don't run broni.com yet.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.com
* Rkill.scr
* Rkill.pif
* Rkill.exe

* Double-click on the Rkill desktop icon to run the tool.
* If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run then try to immediately run broni.com.

 

[bkfuhrer]

I did all of the above and combofix still would not run so I took the liberty of running it in safe mode and here is the log and that of rkill as well.

 

[Broni]

See, if you'll be able to run following script in normal mode.
If so, make sure to allow Combofix to install recovery console.

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::

Folder::

Driver::

Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"1723:TCP"=-
"1701:UDP"=-
"500:UDP"=-

RegLockDel::

DirLook::
C:\7cdh7ej8

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[bkfuhrer]

Nope, sorry It did not work...

 

[Broni]

Try Safe Mode again.

 

[bkfuhrer]

Completed the scan in safe mode, interestingly after I rebooted it came back on in a selective start-up, does this mean anything?

 

[Broni]

does this mean anything?

No, that's fine.

See, if you can open, update and run Malwarebytes now.

 

[bkfuhrer]

Do you think it might make a difference if I install the recovery console from my windows xp disk?

 

[bkfuhrer]

No, I get the same error code- Error code 701(0,0).

 

[Broni]

Uninstall MBAM, download fresh copy, install it a try again.

As for recovery console...

With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console pre-installed on your machine before doing any malware removal.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.


Go to Microsoft's website => http://support.microsoft.com/kb/310994

Select the download that's appropriate for your Operating System

Download the file & save it as it's originally named.


---------------------------------------------------------------------

Transfer all files you just downloaded, to the desktop of the infected computer.

--------------------------------------------------------------------


Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

• Drag the setup package onto ComboFix.exe and drop it.
  
  
• Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
  
  
  
  
  
  
  
  
• At the next prompt, click 'Yes' to run the full ComboFix scan.
  
  
• When the tool is finished, it will produce a report for you.

Please post the C:\ComboFix.txt, and fresh HijackThis log in your next reply.

 

[bkfuhrer]

I reinstalled MBAM and did a quick scan, found nothing...
Followed the steps to install recovery console into Combo Fix with no response, so package from Microsoft sits on my desktop... Combo Fix will not run with or without it...
Ran HijackThis...
"An unexpected error has ocurred at Procedure:modregistry"
_inigetstring (s file=system.ini,s section=boot, s value=shell
Error #5-
Invalid procedure call or argument

...sent error report to hijack this, scan continued and here's the log...

 

[Broni]

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=======================================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.

 

[bkfuhrer]

Aaarghhh....
"The applications digital signature has an error. Do you want to run the application?
- Do I ?

Microsoft Internet Explorer says:
Launch of the Java application is interrupted! Please establish an uninterrupted internet connection for work with this program>
>>>> I am online, dial up but online...

 

[bkfuhrer]

Well, I'm going to throw caution to the wind and go for it... If this computer blows up it might be a good thing!!!!

 

[Broni]

Does TFC give you the above error?

If so...

Download ATF Cleaner by Atribune.

Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Unselect Cookies.
Click the Empty Selected button.

If you use Firefox browser
Click Firefox at the top and choose: Select All
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Unselect Cookies.
Click the Empty Selected button.

If you use Opera browser
Click Opera at the top and choose: Select All
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Unselect Cookies.
Click the Empty Selected button.

Click Exit on the Main menu to close the program.

Since you're on dial-up, forget Kaspersky...

Please run a BitDefender Online Scan

• Disable your antivirus program.
• Click Start Scanner button.
• Click Start scan button
• Allow browser plug-in to be installed when prompted.
• Click I Agree to agree to the EULA.
• Please refrain from using the computer until the scan is finished.
• When the scan is finished, click on View log.
• Notepad will open with scan results.
• Save the report to your desktop and post its content in your next reply.

Post fresh HijackThis log as well.

 

[bkfuhrer]

No, it's Kaspersky... I have ATF cleaner and use it fairly frequently... As for Kaspersky... it's doing something, I just don't know what... The page is mostly blank, with mostly blank boxes, looks like it's getting downloads... I suppose I have to just let it do what it will do...

 

[Broni]

I gave you an option in my previous reply to run BitDefender scan instead.

 

[bkfuhrer]

I'm sorry, I had already jumped into Kaspersky before you posted that...

Well,
... is at 100% and
...is at 3 %

there are no graphics and the only other text is about the download bases...
I'm practising my patience...

 

[Broni]

Don't run two of them at the same time.
I suggest, you stop one of them.