Hello everyone, and thanks for making a Forum like this one ! I hope someone can help me as I'm curious about finding the cause of this problem !
(attachements to this post contain additional infos I gathered to try to help you help me.)
I was happy enough to get a Starcraft 2 Beta key. I immediately started playing with friends. Then the problems came:
First type of problems
The game runs great with really decent FPS, and my PC matches the minimum specs (I play with all on low). However, I regularly had FPS drops, making the game almost unplayable for about 10-15 secs, then everything came back to normal, and later the problem came back on and on, regularly having the problem. In every games. A part from SC2 I also play a lot of other games, and I only get this problem in SC2 and Heroes of Newerth (a dota like game). I also play WoW and even if my PC isn't top notch the game runs and doesn't make my PC crash.
My graphic card and pc is quite old and it seems my graphic card has it's fan not working good (or too old) and so it heats a lot (about a 104-108°c during a SC2 game). So a friend told me I might have to clean a a bit the fan and the PC, so I used a dry gas spray to clean inside using air.
Then I started playing again.
Second type of problems
After the cleaning I didn't have any more FPS drops. But now I had a even worse problem, the game keeps crashing, about 10 min into a match. Sometimes it's a freeze with the game crashing and a return on windows (rare), sometimes it's a freeze and the game resumes itself normally (very rare) and other times it's a freeze, followed by the PC rebooting automatically (no BSOD, even though I'm on XP and I think I disabled the BSOD).
I have no idea where the problem could be coming from. I upgraded my graphic card divers to the latest (no change), I downgraded to a prior version that is said to be better for the fan control (no change), I upgrade the driver of my network card (no change), installed SP3 for windows, hundreds of undownloaded windows updates (no change). I tried to upgrade my sound card driver but I couldn't: when I do, after I reboot at the end of the installation, the PC boots, but then I have no sound, and it seems the drivers have been installed but they don't take my sound card into account. So I rolled my sound driver to the previous one I had. The sound card is integrated in my Asus P5GD1 motherboard.
Event Logs
Also I heard about the event log of Windows, so I tried using that to see what happened when I got the crashes. I used it for two crashes so far, one was giving me a Atapi Error:
Type de l'événement : Erreur
Source de l'événement : atapi
Catégorie de l'événement : Aucun
ID de l'événement : 9
Date : 01/05/2010
Heure : 08:45:52
Utilisateur : N/A
Ordinateur : STFU
Description :
Le périphérique \Device\Ide\IdePort0 n'a pas répondu dans le délai imparti.
Pour plus d'informations, consultez le centre Aide et support à l'adresse hxxp://go.microsoft.com/fwlink/events.asp
Données :
0000: 0f 00 50 00 01 00 a4 00 ..P...¤.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 00 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
0038: 40 00 00 01 00 00 00 00 @.......
0040: ff 20 0a 12 48 01 00 10 ÿ ..H...
0048: 08 00 00 00 04 00 00 00 ........
0050: 70 cc 60 8a 80 08 4b 8a pÌ`??.K?
0058: 00 00 00 00 e8 3c 50 8a ....è<P?
0060: 01 00 00 00 00 00 00 00 ........
0068: 4a 01 00 00 5a 00 00 00 J...Z...
0070: 08 00 00 00 00 00 00 00 ........
Here is a screenshot of the log:
hxxp://img217.imageshack.us/img217/2162/atapierror.jpg
I read on internet it could be caused by a bad connection cable, not well plugged or something, I have not yet checked it myself but I will very soon.
But tonight I got another crash, with this time another / different event log (a1.56 am)
I saw two event logs I think are giving us informations:
here is a screenshot: hxxp://img194.imageshack.us/img194/6663/systemerror.jpg
Copied infos from the Savedump event:
L'ordinateur a redémarré après une vérification d'erreur. La vérification d'erreur était*: 0x100000ea (0x892379f8, 0x8926cd08, 0xf78b6cbc, 0x00000001). Un vidage a été enregistré dans*: C:\WINDOWS\Minidump\Mini050210-01.dmp.
Pour plus d'informations, consultez le centre Aide et support à l'adresse hxxp://go.microsoft.com/fwlink/events.asp
The beginning says "the computer has rebooted after an error verification. The error vérification is : 0x100000ea (0x892379f8, 0x8926cd08, 0xf78b6cbc, 0x00000001), a dump is saved in: C:\WINDOWS\Minidump\Mini050210-01.dmp
Here is the copied infos of the event named System Error:
Code erreur 100000ea, paramètre 1 892379f8, paramètre 2 8926cd08, paramètre 3 f78b6cbc, paramètre 4 00000001.
Pour plus d'informations, consultez le centre Aide et support à l'adresse hxxp://go.microsoft.com/fwlink/events.asp
It says: Error code: 100000ea, parameter 1 892379f8, parameter 2 8926cd08, parameter 3 f78b6cbc, parameter 4 00000001.
When I go to the adresses on the microsoft site that they suggest I get a "we're sorry, nothing about that was found" kind of message with just the error code.
Attachements to this post containing infos (DxDiag, Computer specs, etc)
- My PC specs from Everest (sorry in french, I don't know if you can put the program in english on a french windows, if you need a translation I'll do it for you) are attached to this post
- I attached my DxDiag to this post as well.
- And I attached a report from a hardware monitor I used to get the temperatures of my graphic card.
- I have joined to this post the Mini050210-01.dmp file.
I have two hypotesis: it's the graphic card, probably too old, bad shaped (fan not efficient, card heating a lot, damaging itself overtime), or it's a software issue, but from where !? Or it's both of them. What's strange is that I didn't have the crashes before I clean the fans. And the cleaning got rid of the slow downs. So I'm really lost lol ! I would really like to update the soundcard drivers but like I explained it doesn't work, so maybe I don't have the right ones, I tried on the Realtek website, and used a french website that scans your PC do check what you have and tell you what drivers you need, and both drivers I got this way didn't work. Should I look on Asus' website ? I tried but couldn't find the ones for my soundcard.
I am very sorry for this huge wall of text, that is litterally chinese to me, and I hope anyone will be able to help me. I tried to make as readable (not sure it's the correct word) as possible If you need more informations don't hesistate to ask.
Thanks a lot for reading if you have had the courage to, and for any help you can give me !
I'll come back to gives updates.
See you soon !
PS: sorry for the modified links that I posted, it seems that since my account is brand new here I can't post links, however these are just screenshots of the event log to help you see what I see, I really didn't mean to infringe the rules of the Forum, if any moderator wants me to take them out I'll do it.
(attachements to this post contain additional infos I gathered to try to help you help me.)
I was happy enough to get a Starcraft 2 Beta key. I immediately started playing with friends. Then the problems came:
First type of problems
The game runs great with really decent FPS, and my PC matches the minimum specs (I play with all on low). However, I regularly had FPS drops, making the game almost unplayable for about 10-15 secs, then everything came back to normal, and later the problem came back on and on, regularly having the problem. In every games. A part from SC2 I also play a lot of other games, and I only get this problem in SC2 and Heroes of Newerth (a dota like game). I also play WoW and even if my PC isn't top notch the game runs and doesn't make my PC crash.
My graphic card and pc is quite old and it seems my graphic card has it's fan not working good (or too old) and so it heats a lot (about a 104-108°c during a SC2 game). So a friend told me I might have to clean a a bit the fan and the PC, so I used a dry gas spray to clean inside using air.
Then I started playing again.
Second type of problems
After the cleaning I didn't have any more FPS drops. But now I had a even worse problem, the game keeps crashing, about 10 min into a match. Sometimes it's a freeze with the game crashing and a return on windows (rare), sometimes it's a freeze and the game resumes itself normally (very rare) and other times it's a freeze, followed by the PC rebooting automatically (no BSOD, even though I'm on XP and I think I disabled the BSOD).
I have no idea where the problem could be coming from. I upgraded my graphic card divers to the latest (no change), I downgraded to a prior version that is said to be better for the fan control (no change), I upgrade the driver of my network card (no change), installed SP3 for windows, hundreds of undownloaded windows updates (no change). I tried to upgrade my sound card driver but I couldn't: when I do, after I reboot at the end of the installation, the PC boots, but then I have no sound, and it seems the drivers have been installed but they don't take my sound card into account. So I rolled my sound driver to the previous one I had. The sound card is integrated in my Asus P5GD1 motherboard.
Event Logs
Also I heard about the event log of Windows, so I tried using that to see what happened when I got the crashes. I used it for two crashes so far, one was giving me a Atapi Error:
Type de l'événement : Erreur
Source de l'événement : atapi
Catégorie de l'événement : Aucun
ID de l'événement : 9
Date : 01/05/2010
Heure : 08:45:52
Utilisateur : N/A
Ordinateur : STFU
Description :
Le périphérique \Device\Ide\IdePort0 n'a pas répondu dans le délai imparti.
Pour plus d'informations, consultez le centre Aide et support à l'adresse hxxp://go.microsoft.com/fwlink/events.asp
Données :
0000: 0f 00 50 00 01 00 a4 00 ..P...¤.
0008: 00 00 00 00 09 00 04 c0 .......À
0010: 00 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
0038: 40 00 00 01 00 00 00 00 @.......
0040: ff 20 0a 12 48 01 00 10 ÿ ..H...
0048: 08 00 00 00 04 00 00 00 ........
0050: 70 cc 60 8a 80 08 4b 8a pÌ`??.K?
0058: 00 00 00 00 e8 3c 50 8a ....è<P?
0060: 01 00 00 00 00 00 00 00 ........
0068: 4a 01 00 00 5a 00 00 00 J...Z...
0070: 08 00 00 00 00 00 00 00 ........
Here is a screenshot of the log:
hxxp://img217.imageshack.us/img217/2162/atapierror.jpg
I read on internet it could be caused by a bad connection cable, not well plugged or something, I have not yet checked it myself but I will very soon.
But tonight I got another crash, with this time another / different event log (a1.56 am)
I saw two event logs I think are giving us informations:
here is a screenshot: hxxp://img194.imageshack.us/img194/6663/systemerror.jpg
Copied infos from the Savedump event:
L'ordinateur a redémarré après une vérification d'erreur. La vérification d'erreur était*: 0x100000ea (0x892379f8, 0x8926cd08, 0xf78b6cbc, 0x00000001). Un vidage a été enregistré dans*: C:\WINDOWS\Minidump\Mini050210-01.dmp.
Pour plus d'informations, consultez le centre Aide et support à l'adresse hxxp://go.microsoft.com/fwlink/events.asp
The beginning says "the computer has rebooted after an error verification. The error vérification is : 0x100000ea (0x892379f8, 0x8926cd08, 0xf78b6cbc, 0x00000001), a dump is saved in: C:\WINDOWS\Minidump\Mini050210-01.dmp
Here is the copied infos of the event named System Error:
Code erreur 100000ea, paramètre 1 892379f8, paramètre 2 8926cd08, paramètre 3 f78b6cbc, paramètre 4 00000001.
Pour plus d'informations, consultez le centre Aide et support à l'adresse hxxp://go.microsoft.com/fwlink/events.asp
It says: Error code: 100000ea, parameter 1 892379f8, parameter 2 8926cd08, parameter 3 f78b6cbc, parameter 4 00000001.
When I go to the adresses on the microsoft site that they suggest I get a "we're sorry, nothing about that was found" kind of message with just the error code.
Attachements to this post containing infos (DxDiag, Computer specs, etc)
- My PC specs from Everest (sorry in french, I don't know if you can put the program in english on a french windows, if you need a translation I'll do it for you) are attached to this post
- I attached my DxDiag to this post as well.
- And I attached a report from a hardware monitor I used to get the temperatures of my graphic card.
- I have joined to this post the Mini050210-01.dmp file.
I have two hypotesis: it's the graphic card, probably too old, bad shaped (fan not efficient, card heating a lot, damaging itself overtime), or it's a software issue, but from where !? Or it's both of them. What's strange is that I didn't have the crashes before I clean the fans. And the cleaning got rid of the slow downs. So I'm really lost lol ! I would really like to update the soundcard drivers but like I explained it doesn't work, so maybe I don't have the right ones, I tried on the Realtek website, and used a french website that scans your PC do check what you have and tell you what drivers you need, and both drivers I got this way didn't work. Should I look on Asus' website ? I tried but couldn't find the ones for my soundcard.
I am very sorry for this huge wall of text, that is litterally chinese to me, and I hope anyone will be able to help me. I tried to make as readable (not sure it's the correct word) as possible If you need more informations don't hesistate to ask.
Thanks a lot for reading if you have had the courage to, and for any help you can give me !
I'll come back to gives updates.
See you soon !
PS: sorry for the modified links that I posted, it seems that since my account is brand new here I can't post links, however these are just screenshots of the event log to help you see what I see, I really didn't mean to infringe the rules of the Forum, if any moderator wants me to take them out I'll do it.