PC won't connect to Internet unless connected to VPN

By ArtiLuca ยท 6 replies
Dec 4, 2015
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  1. I want to apologize in advance for the long post.

    I've posted this question in 3 different forums but noone was able to help me.
    I've been having some problems recently with my laptops internet connection. For some reason I can only connect to the internet if my VPN is activated (btw im using IPVanish).
    I have a desktop, Xbox and another laptop that all connect to the internet fine but for some reason my laptop has this problem. When I open Google Chrome and try to go on a website it gives me an error sayin that I was unable to connect to the internet. The second I connect to my VPN everything works just fine The strange thing, however, is that when I connect with this laptop at a hotel or someone elses wi-fi it works fine.
    My friend suggested formatting my PC as there might be a corrupted file but before trying that I wanted to hear your suggestions?
    Thank You
  2. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    This suggests to me your PC has an invalid DNS server configuration.

    Get a command prompt and enter:
    1. ping
    2. nslookup
    3. ping google.com
    all three should not fail, find the targets and reply.
    If only (1) gives timings, then the DNS settings are bogus.
    bazz2004 likes this.
  3. Zahid Iqbal1

    Zahid Iqbal1 TS Rookie Posts: 25

    I think you should install your OS again.
  4. bazz2004

    bazz2004 TS Evangelist Posts: 1,585   +250

    It's well worth working with jobeard on this before doing anything drastic like reinstalling the OS. You might come across the same issue after a reinstall and that would be upsetting.
    jobeard likes this.
  5. HardReset

    HardReset TS Maniac Posts: 499   +151

    Try putting following on command prompt:

    ipconfig /release
    ipconfig /renew
  6. jobeard

    jobeard TS Ambassador Posts: 11,177   +990

    What a waste of time and effort for what is clearly a configuration issue :sigh:
  7. bluejolls

    bluejolls TS Booster Posts: 115   +8

    Before fomatting your pc, I would reset your router. Strange indeed...Good luck!

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