Solved Performance and stability virus removal- could someone review my logs?

[Broni]

OK ................

 

[stavros]

Hi Broni,

Iam having problems with AVG. It won't start up. so it doesn't automatically run on boot up and when i manually try to start it the following error is retured

'this application has failed to start because the application configurations is incorrect. reinstalling the applcation may fix the problem'

I've tried reinstalling but that doesn't fix it

I have also tried this http://free.avg.com/us-en/faq.num-1623 which i found on the AVG website.

am not certain when it stopped working, it was working initailly after post #15 when you said i could reinstall it.


any ideas buddy?

 

[stavros]

...hmmm, i thought i'd just abandon avg and tried to install avast. that seems to be coming up with similar problems. on trying to install avast i got the following error


the path ' C:\documents and settings\all users\application data\MFAData\pack\vc_red.msi' cannont be found. verify that you have acces to this location and try again, or try to find the installation package 'vc_red.msi' in a folder from which you can install the product microsoft visual C++ 2008 redistributalbe - x86 9.0.30729.4148


I've check and microsoft visual C++ 2008 redistributalbe - x86 9.0.30729.4148 seems to already be installed

 

[Broni]

First of all run AVG Remover: http://www.avg.com/us-en/utilities to make sure there are no leftovers.

Then try Avira:
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html (make sure to opt out from installing Ask Toolbar - it comes pre-checked)

 

[stavros]

hey broni,

I ran the avg uninstaller and then tried to install avira, but it came up with the same error as when I tried to install avast (see post above for wording).

it also returned the error

‘Installation of the Microsoft runtime redistributable kit has failed

The probable cause is a windows update running in parallel
please check whether a widows update is in progress and run avira anti personnel free antivirus setup again a little later’


Widows xp service pack 3 is waiting to install (and I did cancel it as it tried to install once as it said I should make a restore point), so we could try installing that.

also we could try reinstalling Microsoft c++ 2008 SP1 redistributable

(http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5582)


What do you think buddy? thought I’d check with your massive brain before just diving into something

martin

 

[Broni]

Yes now you're perfectly safe to go ahead with SP3 and any other Windows updates.

 

[stavros]

good news broni,

i finally got the anti virus to install.

Reinstaling Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) did the trick.

i have also installed service pack 3 as well as running OLT to sort out the windows restore points (as per post 25) see below for the resulting log.

I will get on and do the final things from post 25 and inform the girl who's laptop it is of all your recommedations of things to do and run in future.

Thanks so much for all you help in sorting out the viruses, i couldn't have done it without you. I'll be sending some of the finest english £'s your way

cheers buddy!!

Martin


All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: All Users

User: Default User
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 56468 bytes

User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: sbe
->Temp folder emptied: 127937000 bytes
->Temporary Internet Files folder emptied: 178443104 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 1878 bytes

User: Teacher
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 6039192 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 65392667 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 5570000 bytes

Total Files Cleaned = 366.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Default User
->Flash cache emptied: 0 bytes

User: LocalService

User: NetworkService

User: sbe
->Flash cache emptied: 0 bytes

User: Teacher
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb

Restore points cleared and new OTL Restore Point set!

OTL by OldTimer - Version 3.2.26.6 log created on 09012011_203823

Files\Folders moved on Reboot...
File\Folder C:\Documents and Settings\sbe\Local Settings\Temp\~DF3D64.tmp not found!
File\Folder C:\Documents and Settings\sbe\Local Settings\Temp\~DF3D77.tmp not found!
C:\Documents and Settings\sbe\Local Settings\Temporary Internet Files\Content.IE5\KI3SOVPR\partner[1].htm moved successfully.
C:\Documents and Settings\sbe\Local Settings\Temporary Internet Files\Content.IE5\EUM69FAY\ads[4].htm moved successfully.
C:\Documents and Settings\sbe\Local Settings\Temporary Internet Files\Content.IE5\EUM69FAY\showthread[2].htm moved successfully.
C:\Documents and Settings\sbe\Local Settings\Temporary Internet Files\Content.IE5\58M5RNFI\918[1].htm moved successfully.
C:\Documents and Settings\sbe\Local Settings\Temporary Internet Files\Content.IE5\58M5RNFI\partner[3].htm moved successfully.
C:\Documents and Settings\sbe\Local Settings\Temporary Internet Files\AntiPhishing\A0AB7674-8D67-4F4D-B5E1-96FAEADFB79D.dat moved successfully.
File move failed. C:\WINDOWS\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

Registry entries deleted on Reboot...

 

[Broni]

Good job and thank you