Blind Dragon, like many people my computer seems to have picked up this particular virus (Win32 Heur), I've tried following your 8-steps but so far I cannot get the Malwarebytes' Anti-Malware to open and the SUPERAntiSpyware Free Edition says the application has won't update and prompts to check the firewall but I've looked in there and it's not blocking it. Can you help as I'm very stuck right now? Also can you suggest a good firewall as the links to Comodo Firewall Pro ZoneAlarm Free appear to not be working right now? Thank you very much in advance.
Hugh,
Try holding down the windows key and pressing R -> then type cmd -> press enter (if vista go to start -> all programs -> accessories -> right click on command prompt and run as administrator)
From the command prompt type ipconfig /flushdns
type exit and press enter
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1. Shut down your computer, and any other computer connected to your router.
2. On the back of the router, there should be a small hole or button labelled RESET. Using a bent paper clip or similar item, hold that in continuously for twenty seconds. Unplug the router. Wait sixty seconds. Now holding again the reset button, plug it back in. Continue holding the reset button for twenty seconds. Unplug the router again.
3. Connect again to the router. The turn the router back on. When it stabilizes, reboot your workstation and try to aceess the internet. If you have any issues, access the Router configuration page and re-enter your authentication information.
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Now please retry to go through the 8 steps and post in your own thread
Blind Dragon (or other moderator), I have taken the steps advised and have downloaded/updated the relevant programs, however Malwarebytes' Anti-Malware will still not open for me? Thank you! I am using a Vista operating system.