Solved Potential malware

[Scorpio008]

Hi Broni, just fran TFC but not all applications closed (Chrome stayed open) and my desktop didn't dissapear like it says on the TFC top bar. Is that ok?

 

[Broni]

Yes.

 

[Scorpio008]

2016-12-10 03:15:26.461 Sophos Virus Removal Tool version 2.5.6
2016-12-10 03:15:26.461 Copyright (c) 2009-2016 Sophos Limited. All rights reserved.

2016-12-10 03:15:26.461 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2016-12-10 03:15:26.461 Windows version 6.2 SP 0.0 build 9200 SM=0x300 PT=0x1 WOW64
2016-12-10 03:15:26.462 Checking for updates...
2016-12-10 03:15:26.490 Update progress: proxy server not available
2016-12-10 03:15:33.852 Option all = no
2016-12-10 03:15:33.852 Option recurse = yes
2016-12-10 03:15:33.853 Option archive = no
2016-12-10 03:15:33.853 Option service = yes
2016-12-10 03:15:33.853 Option confirm = yes
2016-12-10 03:15:33.853 Option sxl = yes
2016-12-10 03:15:33.853 Option max-data-age = 35
2016-12-10 03:15:33.853 Option vdl-logging = yes
2016-12-10 03:15:33.860 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-12-10 03:15:33.860 Machine ID: fd0b3ff5f12f4ccb843ff13095f9cf57
2016-12-10 03:15:33.861 Component SVRTcli.exe version 2.5.6
2016-12-10 03:15:33.862 Component control.dll version 2.5.6
2016-12-10 03:15:33.862 Component SVRTservice.exe version 2.5.6
2016-12-10 03:15:33.862 Component engine\osdp.dll version 1.44.1.2270
2016-12-10 03:15:33.863 Component engine\veex.dll version 3.67.0.2270
2016-12-10 03:15:33.863 Component engine\savi.dll version 9.0.5.2270
2016-12-10 03:15:33.864 Component rkdisk.dll version 1.5.31.1
2016-12-10 03:15:33.864 Version info: Product version 2.5.6
2016-12-10 03:15:33.864 Version info: Detection engine 3.67.0
2016-12-10 03:15:33.864 Version info: Detection data 5.32
2016-12-10 03:15:33.864 Version info: Build date 04/10/2016
2016-12-10 03:15:33.864 Version info: Data files added 473
2016-12-10 03:15:33.864 Version info: Last successful update (not yet updated)
2016-12-10 03:16:24.453 Downloading updates...
2016-12-10 03:16:24.454 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
2016-12-10 03:16:24.454 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2016-12-10 03:16:24.454 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2016-12-10 03:16:24.454 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
2016-12-10 03:16:24.454 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I49502] sdds.data0910.xml: found supplement IDE533 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
2016-12-10 03:16:24.454 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE533 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE533 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I49502] sdds.data0910.xml: found supplement IDE534 LATEST path= baseVersion= [included from product IDE533 LATEST path=]
2016-12-10 03:16:24.454 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE534 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE534 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I49502] sdds.data0910.xml: found supplement IDE535 LATEST path= baseVersion= [included from product IDE534 LATEST path=]
2016-12-10 03:16:24.454 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE535 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE535 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I49502] sdds.data0910.xml: found supplement IDE536 LATEST path= baseVersion= [included from product IDE535 LATEST path=]
2016-12-10 03:16:24.454 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE536 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE536 LATEST path=
2016-12-10 03:16:24.454 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
2016-12-10 03:16:24.586 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
2016-12-10 03:16:24.586 Update progress: [I19463] Product download size 151003858 bytes
2016-12-10 03:16:25.825 Update progress: [I19463] Syncing product IDE533 LATEST path=
2016-12-10 03:16:25.825 Update progress: [I19463] Product download size 2192549 bytes
2016-12-10 03:16:26.119 Update progress: [I19463] Syncing product IDE534 LATEST path=
2016-12-10 03:16:26.119 Update progress: [I19463] Product download size 2006903 bytes
2016-12-10 03:16:26.368 Update progress: [I19463] Syncing product IDE535 LATEST path=
2016-12-10 03:16:26.368 Update progress: [I19463] Product download size 1915695 bytes
2016-12-10 03:16:26.583 Update progress: [I19463] Syncing product IDE536 LATEST path=
2016-12-10 03:16:26.583 Update progress: [I19463] Product download size 900131 bytes
2016-12-10 03:16:26.680 Installing updates...
2016-12-10 03:16:27.286 Error level 1
2016-12-10 03:16:31.801 Update successful
2016-12-10 03:16:39.232 Option all = no
2016-12-10 03:16:39.232 Option recurse = yes
2016-12-10 03:16:39.232 Option archive = no
2016-12-10 03:16:39.232 Option service = yes
2016-12-10 03:16:39.232 Option confirm = yes
2016-12-10 03:16:39.232 Option sxl = yes
2016-12-10 03:16:39.233 Option max-data-age = 35
2016-12-10 03:16:39.233 Option vdl-logging = yes
2016-12-10 03:16:39.238 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2016-12-10 03:16:39.238 Machine ID: fd0b3ff5f12f4ccb843ff13095f9cf57
2016-12-10 03:16:39.239 Component SVRTcli.exe version 2.5.6
2016-12-10 03:16:39.240 Component control.dll version 2.5.6
2016-12-10 03:16:39.240 Component SVRTservice.exe version 2.5.6
2016-12-10 03:16:39.240 Component engine\osdp.dll version 1.44.1.2270
2016-12-10 03:16:39.241 Component engine\veex.dll version 3.67.0.2270
2016-12-10 03:16:39.241 Component engine\savi.dll version 9.0.5.2270
2016-12-10 03:16:39.242 Component rkdisk.dll version 1.5.31.1
2016-12-10 03:16:39.242 Version info: Product version 2.5.6
2016-12-10 03:16:39.242 Version info: Detection engine 3.67.0
2016-12-10 03:16:39.242 Version info: Detection data 5.32
2016-12-10 03:16:39.242 Version info: Build date 04/10/2016
2016-12-10 03:16:39.242 Version info: Data files added 473
2016-12-10 03:16:39.242 Version info: Last successful update 10/12/2016 03:16:31

2016-12-10 03:27:04.325 Could not open C:\hiberfil.sys
2016-12-10 03:27:07.962 Could not open C:\pagefile.sys
2016-12-10 03:31:22.958 Could not open C:\swapfile.sys
2016-12-10 03:31:24.326 Could not open C:\Users\Connor\AppData\Local\Google\Chrome\User Data\Default\Current Session
2016-12-10 03:31:24.328 Could not open C:\Users\Connor\AppData\Local\Google\Chrome\User Data\Default\Current Tabs
2016-12-10 03:35:37.091 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
2016-12-10 03:35:37.094 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
2016-12-10 03:35:38.435 Could not open C:\Windows\System32\config\BBI
2016-12-10 03:35:38.469 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2016-12-10 03:35:38.471 Could not open C:\Windows\System32\config\RegBack\SAM
2016-12-10 03:35:38.474 Could not open C:\Windows\System32\config\RegBack\SECURITY
2016-12-10 03:35:38.476 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2016-12-10 03:35:38.479 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2016-12-10 03:44:24.976 >>> Virus 'Mal/VMProtBad-A' found in file E:\from downloads\3DMGAME\3DMGAME.dll
2016-12-10 03:49:34.928 >>> Virus 'Mal/VMProtBad-A' found in file F:\Installed\Metal Gear Solid V The Phantom Pain repack Mr DJ\3dmgame.dll
2016-12-10 03:49:47.297 Could not open LOGICAL:0006:00000000
2016-12-10 03:49:47.297 Could not open G:\
2016-12-10 03:49:47.444 The following items will be cleaned up:
2016-12-10 03:49:47.444 Mal/VMProtBad-A

 

[Broni]

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.

 

[Scorpio008]

You are awesome Broni! Thanks so much for your help.

I've done all of the above. I'm still getting pop ups though telling me windows defender is turned off. I have eset on though so it should be fine?

On your point 3 above: do you know if I had any trojans, rootkits or bootkits?

 

[Broni]

In Windows 10 Windows Defender is a real AV program so any 3rd party AV program like Eset will turn it off. It's normal.
As for your question, no.
Good luck and stay safe