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Random BSOD on Compaq Presario c571nr using XP

By ADinfinitum · 13 replies
Feb 3, 2011
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  1. Hello again sorry about that i'm new to this site and i'm not to familiar with Internet help community forums like this

    no new bsod since last night

    how do i copy the error report into a file again?

    here is my original post again so you can help me through this madness.

    I have a Compaq Presario C571nr Notebook PC
    and it keeps blue screening after I have done every test imaginable to try to fix it.
    it makes a weird noise some times it's quiet but it blue screens at random times. It can be on for 5 hours and not blue screen or it could be on for 5 minutes and blue screen very weird. I have problems with it for quite some time now about 4 years. Sent it to Compaq got it fixed by there team they sent it back it was acting up again. Since than i have had 3 computer master experts look at it and it still blue screens mainly when i watch video's or listen to music. I have trouble Downloading as well as uploading video and music on to you tube on to Facebook
    as it goes really slow and than eventually freezes completely.

    so my question is why does this keep happening?

    I have run every single test you can think of Memory test Bios, System scan, Registry error's removal you name it still blue screening and shutting down even when I go to look at picture sites it never did that before. it says in a log that there

    is alot windows 32 config error's what is this?

    why is this happening Please help as i am loosing hope.

    Thank you
  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Lets see your crash dumps and we will go from there, send the last five.

    Have you run the manufacturers hard drive diagnostics?

  3. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    To add to what Mark56 has said, can you please tell us what Compaq said they fixed and did they test the harddrive?
  4. ADinfinitum

    ADinfinitum TS Rookie Topic Starter

    Yes they Tested the Hard drive No mini dump file?

    Well guys to answer the first question
    I checked my windows C:\Windows\minidump and nothing was there. opened file
    And saw no reports. Looked for other mini dump files and nothing?

    Yes back in Jan 08 Compaq ran the hard drives test as well as did a system restore
    and something else I forgot what that was in addition they ran the Bio’s Memory test.
    That was in 2008. They said the hard drive was fine they could see nothing wrong with it.
    They even tested the software, which is when I had the original software windows vista home premium.
    Later that year Oct 2008 I had another Memory test performed all test results came back normal Memory

    In May 2010 my Compaq Presario c571nr notebook pc got a mean virus called (Internet security)
    I receive a pop up Telling my computer was at risk and I needed to install software to fix it
    with an updated internet security from Microsoft so I did, but soon found out it was a virus.
    I believe it was called system 32 he said? At least it created a file
    Once this happened I took it to have it fixed but this time to my work IT Tech.
    The tech said he found it, removed it, as well as tested the whole drive.
    Months later I had it looked at again and they said everything was fine;
    the Virus seemed to have been removed.

    Later that year I had windows XP installed, once installed it seemed to run great
    no problems could download and upload videos and music.
    A friend of mine who is Computer tech and IT specialist said
    he believed that my operating system was corrupted.
    It was tested not to long before he installed Xp and it was fine,
    Even though it still bsod. And I could not upload and download from YouTube or Facebook.
    They have ran every test you could imagine on it and it would still blue screen.
    When I was running Vista I could download Video's upload and download
    with very little freezing or crashing, but now I’m running XP and every time
    I go to upload and download my computer slows down freezes up and eventually bsod's.
    I have ran the hard drive test a total of 4 times since I have had my notebook pc.
    I kept up with Updates and every time I have it looked at the results are normal no problems found.

    I’m really confused this is been never ending. Thanks Mark 56 and Route 44
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    Do the following to enable Minidump Files to be created:

    1. Right click My Computer > click Properties > click Advance tab

    2. The Advance Screen at the bottom right has Error Reporting. Click this on.

    3. Click Enabled error reporting and also check both boxes underneath: Windows operating system and Programs.

    4. Now click Choose Programs and click All Programs. Then click Okay and that screen will close. At the next screen click Okay and that will close.

    5. You are back to the Advance screen. Find the Start up and Recovery which has underneath it System startup, system failure, and debugging information. Click the Settings box.

    6. Another screen will open. You want the System failure section. Enable all three boxes.

    7. Under these boxes is Write debugging information. Choose the option Small memory dump (64kb). Click OK and that screen will close.

    8. Click OK one more time and you'll be finished. Now the ability for your system to write minidumps should be enabled.
  6. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Considering what this PC has been through, even downgrading the OS, and the BSOD's have persisted I do wonder if it is your power supply.

    A minidump only gets created if the system suffers a "critical error". Can you recall what you have seen when the blue screen flashes up, does it have a lot of details on it or is it blank? Does the PC restart automatically or just shutdown?
  7. ADinfinitum

    ADinfinitum TS Rookie Topic Starter

    yes it has detail in the bsod

    Thank you Route44 I will try that.


    yes there is all types of detail

    some times it stay's on and i have to shut it down
    other times it just shuts right down and goes from blue to black
    and my computer completely shuts down.

    but mainly it stays on and i have to shut it down
    this seems to be more common with it.

    this is what it says verbatim

    the number that it shows is a very long number starting with


    Product key 4d284 rgmqh
    yxtrj v9x3g f9xgq

    serial number cnd7201z2q

    Part number gf572ua#aba

    Designed by HP.

    it also says try Manufacture 4 video updates

    check to be sure you have adequate disk space

    disable drivers

    bios updates/memory
  8. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    If your PC has a System Failure it will create a minidump and reboot. This guide below shows you how to stop it from rebooting so that you can read the error screen.

    Now, as you have stated above that most of the time you have to shut down or restart manually I think the crashes you are having are not System failures so a minidump will not be created.

    Check this setting below to see if it is set for auto restart and that will confirm what I have just said.

  9. ADinfinitum

    ADinfinitum TS Rookie Topic Starter

    Mark56 yes it is set for auto restart

    Yes it is set for Auto restart the Auto restart is marked with a check. Route 44 told me to go in and set it to Mini dump 64 bit since it wasn't set up before, now it is but your telling me that you believe the problem is not coming from a system failure? so than what is going on?

    Cant upload download or even watch Video's or listen to music for to long before it freezes or crashes and blue screen's.

    I would really like to be able to download and upload with ease and I have not been able to do so in a very long time. Thanks.
  10. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    The error 0x0000007E has nemerous causes (as do most error codes) including hardware incompatability, a faulty device driver or system service, or some software issue. Check Event Viewer to see if there are any clues, It will have a record of every crash. It will inevitably crash again during this process below so just look to see if a crash dump has been produced and send it in.

    Try this process to check if it is a system service and pin down which one it is.

    You could also try running in Safe Mode With Networking and if it behaves that will give us a clue that it could be a driver.

    Could you tell me if the hard drive was wiped clean before the XP install went on?

  11. ADinfinitum

    ADinfinitum TS Rookie Topic Starter

    here is my Minidump you asked for

    I sent this to my first post which was some one else's thread
    excuse me for that mistake. I tried to erase the post but i couldn't it would not let me do so. I also attached the Minidump file.here

    Computer bsod again Route 44 and Mark 56 here is the mini dump file you asked for.
    I really hope this helps and tells us what the problem is
    as this has gone on for way to long. talk to you soon.


    Attached Files:

  12. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

  13. ADinfinitum

    ADinfinitum TS Rookie Topic Starter

    Mark56 there is no driver for XP for my PC?

    Thank you it's nice to know what it is now, now if I just could get it fixed already that would be awesome, I am having a lot of trouble with this even after talking with you guys how ever one step at a time right.

    So I went to the Manufacture site for Compaq and looked for wireless card driver download and they said there were no drivers available for my notebook pc running XP

    Remember I said I’m not running Vista home premium which it came with.

    This is what Compaq told me?

    HP Customer Care (United States
    HP Customer Care > Compaq Presario C571NR Notebook PC Compaq Software & Driver Downloads Step one: Select your operating...listed,

    Which I did I put XP because that is what I’m running

    "HP does not have software or driver downloads available for this product in that operating system..."

    listen I have never done this before so it is quite tricky for me. I would appreciate it if you can tell step by step exactly what to do is there any way we can talk and you can walk me through this on the phone that seems that would be a lot easier I have been at this for along time. And I would love a resolution.

    do you find the old hidden drivers like that the link you sent me first than
    download a new one? or does it not matter i have no idea what i'm doing
    and i wouldn't want to loose every thing in my computer by doing the wrong thing.

    how do i find new drivers for my wireless card when it wont let me because i'm running XP?

    Thank you for your help.
  14. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    I can guide you through this on the forum.

    First you need to identify the wireless card in order to find the drivers for XP.

    Download SIW from this site, install and run it. Locate the wireless card from the hardware list and post back the details.


    Please answer this from an earlier post.

    Can you also confirm if all the correct drivers were re-installed after installing XP, including the motherboard chipset drivers. Obviously these would not have come from the HP/Compaq site as they are not available, do you know where they came from. Do you have a drivers disc?

    Check in Device Manager for any hardware that has a yellow triangle next to it and give me the details.

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