Random Popups, disabled tskmgr, desktop shows "infected" alert, random music

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tripseydaizey

Posts: 16   +0
I don't know what is going on with my computer. I fixed all this stuff before but now I am unable to do so. Every time I enable the task manager, it just disables itself again. I also have a random administrator that is not me on my computer that cannot be seen unless in safe mode. I also cannot delet outerinfo or internet speed monitor because I can't get into my add/remove programs function. Help! My HijackThis log is attached.
 
Quick question, is your anti virus up to date and working properly and also does the security suite that your running have a firewall?

I need you to follow all the steps HERE and then post back with the three requested logs as attachments
  • AVG antispyware
  • ComboFix
  • Hijackthis (step 15)

Dont forget to make sure that AVG is set to quarantine the results, that HJT is the last step and to let us know the results of the antirootkit scan.
 
Firewall

No, I was not using a firewall, I don't think. I just installed Comodo. It's scanning right now. I tried to install AVG and it came up with an error. It said that my system did not have the required resources to install. I disabled my TrendMicro but I am not sure if that accomplished the task. At any rate, AVG won't install. Please direct me. Thanks.
 
Have you unistalled, trend micro before trying to install AVG? And this is the antivirus that you are talking about?
 
Antivirus

Yes, that is my anti-virus software that I paid $40 for. I take it that was a mistake..... It was recommended to me by a person that I thought was pretty smart about computers. Oh well. I will uninstall it and install AVG now.
 
No, trend micro is good, I was just wondering if it was fully up to date and if you where talking about installing AVG antivirus as well.
 
AVG

I installed AVG and it is running. Yes, my trend micro was up to date but I put in AVG now. It's finding lots of bugs so it looks good. Let me do all the steps and I will be back.
 
Logs

I don't seem to have any more symptoms but I didn't before either and then it went all haywire again. I don't trust any of it anymore. Anyhow. Here are my logs. The Panda Anti-rootkit came up with nothing. Thanks for the help.
 
COMBOFIX-Script

  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    Code: 
    File::
C:\WINDOWS\system32\dqjgdmvq.exe
C:\WINDOWS\system32\gksxexpp.ini
C:\Documents and Settings\All Users\Application Data\pqfqxwvw.dll
C:\WINDOWS\evcnmfeb.dll
C:\WINDOWS\ulgvovgp.dll
C:\WINDOWS\system32\byXRigHB.dll
C:\WINDOWS\system32\dqdrenmu.dll
C:\Documents and Settings\HP_Owner\Application Data\kwkvaclgfd.exe

Folder::
C:\VundoFix Backups
C:\WINDOWS\mgwwgmke
C:\Documents and Settings\All Users\Application Data\sfobsxyt

Registry::
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{1a8523dc-1dd2-11b2-8f50-a0f5b7cb9b7f}]
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{3A3A98A0-2372-474D-B90A-158EC31C34C9}]
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{e7d06736-7174-4dc1-9476-f914890bca6f}]
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"deeunadc"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BM03cfe23d"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer\run]
"rXZGJxbklJ"=-
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dcpldxls]
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsft Windows Adapter 5.1.3013]
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    CFScript.gif

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Please download ATF Cleaner by Atribune.

  • Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Fix entries using HiJackThis
  • Launch HiJackThis
  • Click the Do a system scan only button
  • Put a check next to the entries listed below (if still present after running ComboFix)
O2 - BHO: (no name) - {1a8523dc-1dd2-11b2-8f50-a0f5b7cb9b7f} - C:\WINDOWS\ulgvovgp.dll
O2 - BHO: (no name) - {3A3A98A0-2372-474D-B90A-158EC31C34C9} - C:\WINDOWS\system32\byXRigHB.dll (file missing)
O2 - BHO: (no name) - {e7d06736-7174-4dc1-9476-f914890bca6f} - C:\WINDOWS\system32\dqdrenmu.dll (file missing)
O4 - HKLM\..\Run: [00fcd1a1] rundll32.exe "C:\WINDOWS\system32\ppxexskg.dll",b
O4 - HKLM\..\Run: [BM03cfe23d] Rundll32.exe "C:\WINDOWS\system32\qjhcwdct.dll",s
O4 - HKCU\..\Run: [deeunadc] C:\WINDOWS\system32\xajwnyju.exe
O4 - HKLM\..\Policies\Explorer\Run: [rXZGJxbklJ] C:\Documents and Settings\All Users\Application Data\sfobsxyt\ofezehwn.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

  • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
  • Click the Fix checked button and close HiJackThis
  • Reboot HijackThis if necessary

Update your Java Runtime Environment
  • First try going to Start -> Control Panel -> double click Java
  • Select the Update TAb at the top
  • Click the Check for Updates button at the bottom
  • If it finds the newer version (Java 6 Update 5) Follow the on screen instructions
  • After it installs the newest version Go back to Control Panel -> Add/remove programs
  • Uninstall any older versions of Java

If for some reason you couldn't update through the above instructions.
  • Click the following link
    Java Runtime Environment 6 Update 5
  • The 4th option down is the one you want (click Download)
  • Check the box to agree to terms of service
  • Check the box for your operating system and click 'Download selected'at the bottom
  • After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
  • Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_05 folder

Post a fresh HijackThis log after all of this has been completed and let me know how the computer is running.
 
As you can see I gave you the benefit of the doubt and wrote out a fix for you, please carry on with the instructions and post fresh logs back.
 
Fresh Logs

Well Thank You for giving me the benefit of the doubt. I didn't mean to upset you. I obviously am unaware of computer help etiquette ;-) Anyways. Thanks a million. Here are my new logs. The only thing that I notice my computer is doing strangely is that the web pages are still redirecting without my permission.
 
COMBOFIX-Script

  • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    Code: 
    File::
C:\WINDOWS\system32\hohepwvs.exe
C:\WINDOWS\system32\tkdsnafq.exe
C:\WINDOWS\system32\pidglqdq.exe
C:\WINDOWS\system32\zuzsnwbs.exe
C:\WINDOWS\system32\mhqvefmp.exe
C:\WINDOWS\system32\axgfyhuf.exe
C:\WINDOWS\system32\abmbqpgt.exe
C:\WINDOWS\system32\qhiryfex.exe
C:\WINDOWS\system32\ybubkvch.exe
C:\WINDOWS\system32\ynsfsxsj.exe
C:\WINDOWS\system32\ulqhqbit.exe
C:\WINDOWS\system32\wtqpwbob.exe
C:\WINDOWS\system32\ypinszod.exe
C:\WINDOWS\system32\wvspwvox.exe
C:\WINDOWS\system32\ojktodqj.exe
C:\WINDOWS\system32\wpwjwvuz.exe
C:\WINDOWS\system32\wtqfmfkt.exe
C:\WINDOWS\system32\mrqjqnon.exe
C:\WINDOWS\system32\ejslwxyp.exe
C:\WINDOWS\system32\mxajmtqx.exe
C:\WINDOWS\system32\orynahat.exe
C:\WINDOWS\system32\ajqfujed.exe
C:\WINDOWS\system32\kxatqjih.exe
C:\WINDOWS\system32\crizormb.exe
C:\WINDOWS\system32\axmxwvgh.exe
C:\WINDOWS\system32\gtilotyd.exe
C:\WINDOWS\system32\byXRigHB.dll
C:\WINDOWS\system32\dqdrenmu.dll
C:\WINDOWS\system32\ppxexskg.dll
C:\Documents and Settings\HP_Owner\Application Data\kwkvaclgfd.exe
C:\WINDOWS\system32\sfotyfit.exe

Registry::
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{3A3A98A0-2372-474D-B90A-158EC31C34C9}]
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{e7d06736-7174-4dc1-9476-f914890bca6f}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"00fcd1a1"=-
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dcpldxls]
  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    CFScript.gif

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Please download ATF Cleaner by Atribune.

  • Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
 
Thats looking a bit better,

I would like you to do an online scan so that we can what else may be in your system,
Run Kaspersky online scanner
With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
Do not go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
  • The program will launch and then start to download the latest definition files.
  • Once the scanner is installed and the definitions downloaded, click Next.
  • Now click on Scan Settings
  • In the scan settings make sure that the following are selected:
    o Scan using the following Anti-Virus database:
    o Extended (If available, otherwise use standard)
    o Scan Options:
    o Scan Archives
    o Scan Mail Bases
  • Click OK
  • Under select a target to scan, select My Computer
  • The scan will take a while so be patient and let it run.
  • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
  • Click the Save Report As... button (see red arrow below)

    Kas-SaveReport-1.gif

  • In the Save as... prompt, select Desktop
  • In the File name box, name the file
  • In the Save as type prompt, select Text file (see below)

    Kas-Savetxt.gif

  • Include the report in your next post.
 
Nearly there, and of course im having fun, hence the donating my time. :D

C:\Documents and Settings\HP_Owner\.housecall6.6\Quarantine\<=====Delete the contents of this folder but not the folder itself
C:\QooBox\Quarantine\<=====Delete the contents of this folder but not the folder itself

Empty the recycle bin.

Please download the OTMoveIt2 by OldTimer.
  • Save it to your desktop.
  • Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    Code: 
    [kill explorer]
D:\I386\Apps\APP06878\src\HPSummer2005.exe
purity
[start explorer]
  • Return to OTMoveIt2, right click in the "Paste Standard List of Files/Folders to Move" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt2
Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
 
Results

Another thing I noticed was that a number of my files in different locations in the C: drive are "grayed" out. Meaning that they are not fully lit. Here are the results.... I am glad you are having fun and I appreciate your time. ;)

Explorer killed successfully
D:\I386\Apps\APP06878\src\HPSummer2005.exe moved successfully.
< purity >
Explorer started successfully
File/Folder not found.

OTMoveIt2 by OldTimer - Version 1.0.4.1 log created on 04262008_195047
 
These are the grayed out that I can see off-hand. Hidden maybe? I don't know anymore. There is so much crap on my computer that I have become too lost. My own fault, I know.
 
I also just got an IE message saying that a script on this page is running slowly, do I want to abort it..... Something like that. IE keeps shutting and stating that it has an error and needs to close as well. Sorry. I keep remembering and experiencing other stuff. I don't even know if it matters or if it's related but I figured I would tell you anyways. I should pay you for all your help. You rock. :blush:
 
Hit the windows key and E and go to Tools, Folder Options, View and make sure that Do not show Hidden Files and Folders is checked along with Hide protected operating system files.

HERE is a better more secure browser to use. Avoid using IE unless absolutely necessary.

  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK
  • CF_Cleanup.png
  • When shown the disclaimer, Select "2"

Please download the OTMoveIt2 by OldTimer.

  • Double-click OTMoveIt2.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

  • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and re-enable system restore here:

    Windows XP System Restore Guide

    or

    Windows Vista System Restore Guide

Re-enable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

    Instructions for Spybot S & D

  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety

  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
  • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
 
I'm Back....

Computer is acting pretty good and it has for a while, since you last helped me but it is awfully slow now. It has progressively gotten slower and I am noticing some things in the task manager that I don't recognize. The list keeps getting longer and longer. Would you recommend going through ALL of these steps again, or do you have any other advice for me at this juncture? Thanks, tech genius!!!!
 
Go through the steps again and post the logs, it may be non malware related but this will let us tell.
 
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