Random Reboots and Dcom errors

By Saintraven
Nov 7, 2016
  1. My cousins laptop has been experiencing a blue screen when I try to open it.. The system only runs in 2 to 3 minutes then blue screen is appearing everytime. The os that is installed is Windows 10. I think this might be a malware issue since the laptop doesn't have any installed anti-virus aside from the Windows defender. Also, I try to check the event logs to know the errors that the system is ecnountering and I have seen that there we're a lot of errors and mostly is because of Event id 10005 " DCOM got error "1084" attempting to start the service WSearch with arguments ". I can only consistently use the system via Safe mode.
  2. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. Saintraven

    Saintraven TS Rookie Topic Starter

  4. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Please, re-read my previous post.
    I didn't ask for running Combofix.
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