Random restart

By umar · 5 replies
Mar 14, 2010
  1. Dear Members,
    I am facing new problem on windows 7 .PC randomly restarts ...and later when i check the event viewer it say following message.

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    i have avg installed and utorrent running back but avg wasnt in scanning mode.

    XML view is also posted
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <TimeCreated SystemTime="2010-03-14T13:15:23.921875000Z" />
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Security UserID="S-1-5-18" />
    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>

    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-03-14T13:15:23.921875000Z

    EventRecordID 60028


    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Dark-Knight

    - Security

    [ UserID] S-1-5-18

    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

    please help ..
    there are no mini dumps created
  2. ctriana921

    ctriana921 TS Rookie

    I am getting similar problems. I hope someone answers it would help me too
  3. umar

    umar TS Member Topic Starter Posts: 56

    Let see ctriana921 but i think avast is causing problem
  4. Broni

    Broni Malware Annihilator Posts: 54,260   +383

    Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

    Double-click VEW.exe then under Select log to query, select:

    Under Select type to list, select:
    Critical (Vista only)

    Click the radio button for Number of events
    Type 20 in the 1 to 20 box
    Then click the Run button.
    Notepad will open with the output log.

    In Notepad, click Edit > Select all then Edit > Copy
    Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.
  5. umar

    umar TS Member Topic Starter Posts: 56

    Broni bro
    its not working with windows 7 .
  6. Broni

    Broni Malware Annihilator Posts: 54,260   +383


    Please download SINO by Artellos.

    • Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
    • Then please check the following checkboxes:
      Event Log
    • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
    • A notepad window will pop up. Please copy all of the content into your next reply.

    The log can be found in C:\SINO

    Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.
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