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Restart... shut down... restart... shut down

By lismith
Jul 10, 2009
  1. Yesterday, my HP laptop (Vista Home Premium) did 3 updates. It finally got to the "Configuring Updates: Stage 3 of 3"...0% Complete. Then it does go to 100% Complete. It shuts down and reboots. Then the whole process starts over! It has been doing this for 24 hours. There have been 3 times where it does get to a point where I can enter my login password. As soon as I type it in, it shuts down and starts the whole process over again. This is a computer that isn't used very often, kept up to date on all updates, and has Norton 360 up to date. There's very little that has been downloaded/added to the hard drive. I don't even use Outlook/email on this laptop. When I bring it up in Safe Mode, it does the same thing. Someone told me it sounded like it was 'boot looping'. Any ideas?
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Sometimes the easiest way to fix it is to boot your computer using the XP CD. I don't know if your HP disk will allow you to do this, as it gives you a way to stop the problem.

    You may find it useful to alter your boot order in your BIOS so the CD is bootable first.

    You may have to check your HP documentation on how to change the boot order in the HP system BIOS to enable the CD boot before the hard drive boot

    When you see the "Welcome To Setup" screen, you will see the options below
    This portion of the Setup program prepares Microsoft Windows XP to run on your computer, but it has been too long since I booted to an HP CD.:

    Alternately, you may be able to correct the problem using using Recovery Console, press R, as you reboot..

    What you are trying to do is get to the choice for : "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to LOAD your Recovery Console) DO NOT select "To repair a Windows XP installation using the Recovery Console, press R".

    You can at this point accept the License Agreement. Windows will then begin searching for existing Windows installations.

    You should be able to select the XP installation you need to repair from the list and press R to start the repair. IF REPAIR IS NOT ONE OF THE OPTIONS YOU ARE OFFERED, END setup. AFTER YOUR reboot read WARNING NUMBER TWO.

    Setup will copy the necessary files to the hard drive. Then Windows will reboot.


    Setup will continue as if it were doing a clean install. However, your applications and settings should remain intact.

    Again, I do not know if your HP disk will allow this, but it works with other Windows disks.

    Alternately, you may have an infestation that is causing this just to irritate you and give joy to the evil doers.

    So you may want to run in SAFE MODE Avira Antivir or Avast , SuperAntispyware, and MalWareBytes, but first you have to get it to stop rebooting... thus the above recommendation.
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