SheilaCalhoun
Posts: 44 +0
Step 1: Antivirus scanning
The PC is protected by FSecure. Smart Guard is blocking me from running a scan.
Step 2: Malwarebytes Anti-Malware (MBAM)
MWB was already installed. Again, Smart Guard blocks it.
Step 3: DDS
I can download these files to a thumb drive, but this infection blocks me from running them.
Step 4: Log Handling Instructionsno logs.
Also, I am unable to boot into safe mode. As soon as I do, Smart Guard pops up and the PC reboots.
I am hoping someone can help with this.
The PC is protected by FSecure. Smart Guard is blocking me from running a scan.
Step 2: Malwarebytes Anti-Malware (MBAM)
MWB was already installed. Again, Smart Guard blocks it.
Step 3: DDS
I can download these files to a thumb drive, but this infection blocks me from running them.
Step 4: Log Handling Instructionsno logs.
Also, I am unable to boot into safe mode. As soon as I do, Smart Guard pops up and the PC reboots.
I am hoping someone can help with this.