Something blocking outgoing email

[macx]

Friends of mine a couple states away,
on dial up, recent switch to Yahoo,
are able to receive email but not send any.
(Were able to when they used I.E. / MSN, but
they quit that cuz of all the malware they got.)

They're using XP home, and the following security apps
which are exactly the same as I'm using and
I'm having no problems with I.E./Yahoo or Netscape/Excite
on either wireless or cable -

Ad-Aware
Ad-Watch
AVG Free
cwshredder
ewido security suite
Sygate personal firewall
Spybot S&D
Spyware Blaster
Spyware Guard

I suggested they open their email page, then
check the internet security settings and
cookie manager.

Don't think that helped, haven't gotten
any emails from them.

Any other ideas?

Thanks!

 

[N3051M]

what email client are they using? Outlook, Outlook Express, Thunderbird etc? or are they using say.. firefox or internet explorer and pointing it to yahoo.com etc?

get them to run through these to get rid of any existing warez/virii still in the system (or have a glance through them if you've think you've done them already in case you've missed something...)

https://www.techspot.com/vb/topic47014.html
https://www.techspot.com/vb/topic47240.html

if its from an email client/program, go to the accounts settings and check that outgoing address is correct. you'll need to go to the host website of the email service to get this info.

if its IE/browser, then try [tools>internet options] and delete cookies, delete files, reset history. tehn try.

 

[mikescorpio81]

Yes a little more info on what mail program your friend is using and also protocol (POP3, IMAP, Exchange, etc). If he can receive, his inbound mail server is good. If he can't send, its likely to be the outbound mail server or authentication issues.

Post back n we'll go from there :grinthumb

 

[macx]

Thanks for the leads!

I'll have to call them and see what we can find out.

They're barely into computers so don't have a clue
about all this, that's why I'm trying to help them.
Not that I don't have a "few" gaps in my knowledge,
either.

I may have to come back and ask where to find
some of that stuff once I find out their basics.

 

[DelJo63]

see this thread for Pop3 + SMTP config

 

[macx]

Sorry to be a dummy, but I haven't worked with dial up in a heck of
a long time, and then it was on a Mac.

on XP home, how do we find where that POP3 etc is?

I've looked on mine (also XP home) and only could go so far
without setting up a dial up account.

I'd really appreciate it if you could do a little more
step by step kinda thing.

Thanks!

 

[N3051M]

Post Office Protocol 3 is like an address to your mail server that you use to get your stuff from..

that information is found at your mail host's website, or asking their admin/customer support person.. Eg, Yahoo, their pop3 address is mail.yahoo.com

and say our email client is Outlook 2003. First time it opens, you should be running the mail setup wizard automaticaly, otherwise, just editing goto

[tools>email accounts>veiw or change existing email accounts>next]

choose the name of the email account that you want to change then click change.
under server info, fill in the blanks. so going by example you put in mail.yahoo.com into the incoming and outgoing (if the same).

Outlook Express, the default client for Windows systems (98 and up) is simlar..

why would you need to setup a dailup account, unless your pc is not connected to the internet via broadband/network or a already existing dailup account or the pc is not setup for the internet properly...

 

[DelJo63]

on XP home, how do we find where that POP3 etc is?
I've looked on mine (also XP home) and only could go so far
without setting up a dial up account.

the POP3 and SMTP settings are associated with your email reader(?outlook,outlook express,thunderbird?)

the layers work like this email-reader --> connection-device-->internet

the CLIENT will contact the connection-device, dial the number and log you into the ISP
{client can be your email reader or your browser}

the POP3/SMTP configuration will only be used when you're accessing email

You seem to have access to the net already; is it dialup? what email client
are you using?