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Junkware Removal Tool
Please download
Junkware Removal Tool to your desktop.
- Warning! Once the scan is complete JRT will shut down your browser with NO warning.
- Shut down your protection software now to avoid potential conflicts.
- Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
- Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
- The tool will open and start scanning your system.
- Please be patient as this can take a while to complete depending on your system's specifications.
- On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
- Copy and Paste the JRT.txt log into your next message.
ComboFix scan
Please download
ComboFix by sUBs
From TechSpot
Direct Link (alternative)
Please save the file to your Desktop.
Important information about ComboFix
After the download:
- Close any open browsers.
- Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
- If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
Running ComboFix:
- Double click on ComboFix.exe & follow the prompts.
- When ComboFix finishes, it will produce a report for you.
- Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
Troubleshooting ComboFix
Safe Mode:
If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.
(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")
Re-downloading:
If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.
Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.