Sound Problem On PC (Virus/Malware suspected)

[Tech Zombie]

Well, I made a thread in the audio part of this forum about a sound probllem I had, and I found that my sound wasn't working because of a problem with the sound part services.msc. There is also many other services which are automatically started which appear stopped. So LookinAround said I should make a thread here, and see if it was a virus or malware. So any ideas?

 

[LookinAround]

TechZombie

For assistance with malware, you need start by following the directions here. Follow the instructions and post your logs to your next TechSpot post to get malware investigation/removal assistance

 

[Tech Zombie]

I just installed Avira AntiVir. Got rid of some malware, but sound still isn't working..

 

[Tech Zombie]

Avira found:

TR/Crypt.XPACK.Gen
netmon.exe
command.exe
TR/Dropper.Gen

And nearly everything in the temp folder...

Which of these (if any) do you think will be the problem?

 

[touch]

You need to post the log´s. As LookinAround told you -> "Follow the instructions and post your logs to your next TechSpot post"


Because we need to get a comprehensive report of what is present in your system.

 

[Tech Zombie]

*sigh* OK then, I will. But not just now...

 

[LookinAround]

on the bright side..... you'll find the step-by-step process (as outlined in the 8-step instruction/process) has become both an established and successful process to help thoroughly scrub users of their malware issues (i.e. you can read through thread after thread in the Malware forums and see success stories!)

 

[Tech Zombie]

Hijackthis log attached... I will post the others in a moment.

 

[touch]

You´ll probably have problems running malwarebyte, I´ll therefore suggest you post a combolog ->

Please download combofix here ->
ComboFix
Before Saving it to Desktop, please rename it to 123.com to stop malware from disabling it.

Now, please make sure no other programs are running, close all other windows.

Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.
Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall.
It may take a while to complete scanning and this is normal.

You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after
scanning has completed.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post

 

[Tech Zombie]

I didn't have problems with malwarebyte, it worked fine. Logs attached...

 

[touch]

Ok. Have malwarebyte to fix what it find, and please post the combofix log

 

[Tech Zombie]

I (think) whatever SUPERantispyware or Malwarebyte deleted fixed my computer! But It is still sooooooo slow.

 

[Tech Zombie]

I think my problem is tr/dropper.gen or tr/xpack.gen. Help?

 

[LookinAround]

I think my problem is tr/dropper.gen or tr/xpack.gen. Help?

Hi TechZombie

Please carefully follow instructions. I think (see post #11). Touch (and/or others) are still waiting for you to post the combofix log