Solved Started virus removal

You didn't say:
How is computer doing?

Uninstall Registry Mechanic 10.0
Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


=============================================================

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    Code:
    :OTL
    FF - prefs.js..browser.search.selectedEngine: "My Web Search"
    FF - prefs.js..keyword.URL: "http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZJman000&ptb=wYXp8i9L7YEx.vKBpox9bQ&ind=2010111621&ptnrS=ZJ man000&si=&n=77cfde85&psa=&st=kwd&searchfor="
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\m3ffxtbr@mywebsearc h.com: C:\Program Files\MyWebSearch\bar\2.bin
    [2011/06/08 15:15:03 | 000,009,924 | ---- | M] () -- C:\Documents and Settings\Molly Wyman\Application Data\Mozilla\Firefox\Profiles\ani5zzvp.default\searchplugins\mywebsearch.xml
    CHR - plugin: My Web Search Plugin Stub (Enabled) = C:\Program Files\MyWebSearch\bar\2.bin\NPMyWebS.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - - No CLSID value found.
    O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm File not found
    O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm File not found
    [2012/01/08 16:45:48 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Molly Wyman\Start Menu\Programs\System Check
    [2012/01/08 16:45:48 | 000,000,853 | ---- | M] () -- C:\Documents and Settings\Molly Wyman\Application Data\Microsoft\Internet Explorer\Quick Launch\System Check.lnk
    [2012/01/08 16:45:48 | 000,000,835 | ---- | M] () -- C:\Documents and Settings\Molly Wyman\Desktop\System Check.lnk
    [2012/01/09 06:15:07 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\hNj24512fBnBh24512
    [2011/04/07 21:10:42 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Molly Wyman\Application Data\searchquband
    [2011/04/11 15:14:10 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Molly Wyman\Application Data\searchqutoolbar
    
    :Commands
    [purity]
    [emptytemp]
    [emptyflash]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • You will get a log that shows the results of the fix. Please post it.

==================================================================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

==============================================================

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

2. Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


3. Download Temp File Cleaner (TFC)
  • Double click on TFC.exe to run the program.
  • Click on Start button to begin cleaning process.
  • TFC will close all running programs, and it may ask you to restart computer.


4. Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • NOTE. If Eset won't find any threats, it won't produce any log.
 
computer seems to be good. It's my daughter's so I'll have her use it this afternoon. I'll continue with your instructions ... ugh! and at some point you have to tell me who intel's biggest rival is because I can't get that answer correct! :)
 
otl log

All processes killed
========== OTL ==========
Prefs.js: "My Web Search" removed from browser.search.selectedEngine
Prefs.js: "http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=ZJman000&ptb=wYXp8i9L7YEx.vKBpox9bQ&ind=2010111621&ptnrS=ZJ man000&si=&n=77cfde85&psa=&st=kwd&searchfor=" removed from keyword.URL
File HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\m3ffxtbr@mywebsearc h.com: C:\Program Files\MyWebSearch\bar\2.bin not found.
C:\Documents and Settings\Molly Wyman\Application Data\Mozilla\Firefox\Profiles\ani5zzvp.default\searchplugins\mywebsearch.xml moved successfully.
File C:\Program Files\MyWebSearch\bar\2.bin\NPMyWebS.dll not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Send to &Bluetooth Device...\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Send To Bluetooth\ deleted successfully.
C:\Documents and Settings\Molly Wyman\Start Menu\Programs\System Check folder moved successfully.
C:\Documents and Settings\Molly Wyman\Application Data\Microsoft\Internet Explorer\Quick Launch\System Check.lnk moved successfully.
File C:\Documents and Settings\Molly Wyman\Desktop\System Check.lnk not found.
Folder C:\Documents and Settings\All Users\Application Data\hNj24512fBnBh24512\ not found.
C:\Documents and Settings\Molly Wyman\Application Data\searchquband folder moved successfully.
C:\Documents and Settings\Molly Wyman\Application Data\searchqutoolbar\weather folder moved successfully.
C:\Documents and Settings\Molly Wyman\Application Data\searchqutoolbar\coupons folder moved successfully.
C:\Documents and Settings\Molly Wyman\Application Data\searchqutoolbar folder moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: Molly Wyman
->Temp folder emptied: 2219513 bytes
->Temporary Internet Files folder emptied: 15240124 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 53068030 bytes
->Google Chrome cache emptied: 370805195 bytes
->Apple Safari cache emptied: 3507200 bytes
->Flash cache emptied: 444901 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 65670 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 67 bytes
RecycleBin emptied: 305664 bytes

Total Files Cleaned = 425.00 mb


[EMPTYFLASH]

User: All Users

User: Default User

User: LocalService

User: Molly Wyman
->Flash cache emptied: 0 bytes

User: NetworkService

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.31.0 log created on 01102012_123855

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...
 
security check log

"leave the reading to me" made me laugh!!

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java(TM) 6 Update 30
Adobe Flash Player ( 10.2.153.1) Flash Player Out of Date!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````
 
Farbar Service Scanner
Ran by Molly Wyman (administrator) on 10-01-2012 at 13:22:38
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error: Google IP is offline
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
fssfltr(8) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x09000000040000000100000002000000030000000900000005000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****
 
mcAfee

uh... it's not there, just the icons. At some point in the beginning I uninstalled it (oops) should I re-download it before going on? Sorry
 
eset scan log

C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\BestAntivirus2011 (1).exe a variant of Win32/Kryptik.MKY trojan cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\BestAntivirus2011 (2).exe a variant of Win32/Kryptik.MKY trojan cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\BestAntivirus2011 (3).exe a variant of Win32/Kryptik.MKY trojan cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\BestAntivirus2011 (4).exe a variant of Win32/Kryptik.MKY trojan cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\BestAntivirus2011.exe a variant of Win32/Kryptik.MKY trojan cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\FDM_Setup.exe Win32/Toolbar.Zugo application deleted - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\Setup.exe a variant of Win32/Adware.HotBar.K application cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\VideoToMp3Setup.exe a variant of Win32/InstallCore.A application cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\Xvid-Setup-dm-9.exe Win32/Toolbar.Zugo application deleted - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\XvidSetup (1).exe a variant of Win32/Adware.HotBar.H application cleaned by deleting - quarantined
C:\Documents and Settings\Molly Wyman\My Documents\Downloads\Set Ups\XvidSetup.exe a variant of Win32/Adware.HotBar.H application cleaned by deleting - quarantined
C:\Program Files\Free Download Manager\Extras\setup.exe Win32/Toolbar.Zugo application deleted - quarantined
C:\Program Files\Windows Live\Messenger\riched20.dll Win32/Toolbar.MyWebSearch application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\Search Toolbar\SearchToolbar.dll.vir Win32/Toolbar.Zugo application cleaned by deleting - quarantined
C:\System Volume Information\_restore{AD59D2D3-9557-4F15-938F-8763BF16B5A2}\RP186\A0064178.exe a variant of Win32/Toolbar.MyWebSearch.K application cleaned by deleting - quarantined
C:\System Volume Information\_restore{AD59D2D3-9557-4F15-938F-8763BF16B5A2}\RP187\A0064191.exe a variant of Win32/Toolbar.MyWebSearch.K application cleaned by deleting - quarantined
C:\System Volume Information\_restore{AD59D2D3-9557-4F15-938F-8763BF16B5A2}\RP197\A0071509.exe a variant of Win32/Kryptik.MKY trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{AD59D2D3-9557-4F15-938F-8763BF16B5A2}\RP198\A0073946.dll Win32/Toolbar.Zugo application cleaned by deleting - quarantined
C:\System Volume Information\_restore{AD59D2D3-9557-4F15-938F-8763BF16B5A2}\RP200\A0074341.exe Win32/Toolbar.Zugo application deleted - quarantined
C:\System Volume Information\_restore{AD59D2D3-9557-4F15-938F-8763BF16B5A2}\RP200\A0074342.dll Win32/Toolbar.MyWebSearch application cleaned by deleting - quarantined
 
Update Adobe Flash Player
Download the Latest Adobe Flash for Firefox and IE Without Any Extras: http://www.404techsupport.com/2010/...-flash-for-firefox-and-ie-without-any-extras/

============================================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.
 
otl log

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Molly Wyman
->Temp folder emptied: 34495666 bytes
->Temporary Internet Files folder emptied: 12936596 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 28805174 bytes
->Google Chrome cache emptied: 8087912 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 872 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 3402 bytes

Total Files Cleaned = 80.00 mb


[EMPTYFLASH]

User: All Users

User: Default User

User: LocalService

User: Molly Wyman
->Flash cache emptied: 0 bytes

User: NetworkService

Total Flash Files Cleaned = 0.00 mb

Restore points cleared and new OTL Restore Point set!

OTL by OldTimer - Version 3.2.31.0 log created on 01112012_082519

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...
 
The computer seems to be okay. It locked up when I tried to install adobe flash for mozilla. I uninstalled maleware and then it worked. I think she mainly uses chrome if that matters.
I don't know if I should change windows update to microsoft update as it says on the website. I assume so.
I appreciate all the help and hints. Waiting until Friday to visit your web site :)
 
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