HI-
I have a problem that seems to have NO fix. I have never posted on a site like this before- so please be patient with me if I fail to include all the information that you need the first time around.
I have 5 Dell Optiplex 320s- XP Pro
They all have been having sporadic Blue Screen Error problems. 2 of them are having them much more frequently than others.
Here is the error info from my Event Log:
Randi Baird: "Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 4/17/2009
Time: 7:54:43 AM
User: N/A
Computer: JENNW
Description:
Error code 00000096, parameter1 867751b0, parameter2 8055b17c, parameter3 8055b140, param"
eter4 8056bd32.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018:
20 30 30 30 30 30 30 39 0000009
0020: 36 20 20 50 61 72 61 6d 6 Param
0028: 65 74 65 72 73 20 38 36 eters 86
0030: 37 37 35 31 62 30 2c 20 7751b0,
0038: 38 30 35 35 62 31 37 63 8055b17c
0040: 2c 20 38 30 35 35 62 31 , 8055b1
0048: 34
30 2c 20 38 30 35 36 40, 8056
0050: 62 64 33 32 bd32
I have been in contact with Dell (which, by the way, is a waste of time)- and these are the steps I have performed under their guidance:
1. Run system diagnostics: All tests passed. Which I realize made Dell think my warranty with them didn’t matter. They suggested that I reinstall the system. I would like this to be LAST option if possible. Especially considering I have 5 of these.
2. Uninstall and reinstall memory card into a new slot. Due to the “memory dump” portion of the error code- one guy thought it was a memory problem and I should do this step.
3. Clear Error Log- I did this- I’m not sure why or what it did… but it got me to reboot- which ended my chat session with them- which I believe was the goal of the Dell Rep…
4. Run Crash Analysis Tool. It seems that there is a driver missing called NavEx15.Sys. It is related to my Symantec software. But I cannot find a place to download the driver. BUT- the blue screen errors were occurring prior to the new Symantec software was installed. I don’t see how this missing driver could be the cause of my concern… but I do see where it is necessary to fix it. On that note- I have Symantec Endpoint Protection installed on all the PCs on my network.
Okay- Back to the issue. Blue screen error messages 0x000000096 – but its not always the same verbiage. Its ONLY happening on my optiplex 320s. I have 50 some PCs on our network- and I have 4 others that were purchased at the same time as these- with no stop error message problems.
I am sure I am forgetting important information that anyone would need to help me- so just let me know what it is- and I will get it for you. I appreciate ANY help. I just need to get these fixed as it seems to be getting worse and more frequent. One had it happen 4 times last week…
Thank you in advance-
Randi
I have a problem that seems to have NO fix. I have never posted on a site like this before- so please be patient with me if I fail to include all the information that you need the first time around.
I have 5 Dell Optiplex 320s- XP Pro
They all have been having sporadic Blue Screen Error problems. 2 of them are having them much more frequently than others.
Here is the error info from my Event Log:
Randi Baird: "Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 4/17/2009
Time: 7:54:43 AM
User: N/A
Computer: JENNW
Description:
Error code 00000096, parameter1 867751b0, parameter2 8055b17c, parameter3 8055b140, param"
eter4 8056bd32.
For more information, see Help and Support Center at
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018:
20 30 30 30 30 30 30 39 0000009
0020: 36 20 20 50 61 72 61 6d 6 Param
0028: 65 74 65 72 73 20 38 36 eters 86
0030: 37 37 35 31 62 30 2c 20 7751b0,
0038: 38 30 35 35 62 31 37 63 8055b17c
0040: 2c 20 38 30 35 35 62 31 , 8055b1
0048: 34
30 2c 20 38 30 35 36 40, 8056
0050: 62 64 33 32 bd32
I have been in contact with Dell (which, by the way, is a waste of time)- and these are the steps I have performed under their guidance:
1. Run system diagnostics: All tests passed. Which I realize made Dell think my warranty with them didn’t matter. They suggested that I reinstall the system. I would like this to be LAST option if possible. Especially considering I have 5 of these.
2. Uninstall and reinstall memory card into a new slot. Due to the “memory dump” portion of the error code- one guy thought it was a memory problem and I should do this step.
3. Clear Error Log- I did this- I’m not sure why or what it did… but it got me to reboot- which ended my chat session with them- which I believe was the goal of the Dell Rep…
4. Run Crash Analysis Tool. It seems that there is a driver missing called NavEx15.Sys. It is related to my Symantec software. But I cannot find a place to download the driver. BUT- the blue screen errors were occurring prior to the new Symantec software was installed. I don’t see how this missing driver could be the cause of my concern… but I do see where it is necessary to fix it. On that note- I have Symantec Endpoint Protection installed on all the PCs on my network.
Okay- Back to the issue. Blue screen error messages 0x000000096 – but its not always the same verbiage. Its ONLY happening on my optiplex 320s. I have 50 some PCs on our network- and I have 4 others that were purchased at the same time as these- with no stop error message problems.
I am sure I am forgetting important information that anyone would need to help me- so just let me know what it is- and I will get it for you. I appreciate ANY help. I just need to get these fixed as it seems to be getting worse and more frequent. One had it happen 4 times last week…
Thank you in advance-
Randi