I don't think you know a lot about the T-Mobile philosophy. They aren't closing these centers to outsource them, they are closing them period. In fact, when I used to work there, one of the things that they really pushed was their interest in keeping call centers in the states so that customers felt they were calling a place they could trust.this is sad, i hate it when companies cannot see u off the phone for 1 min, they feel u must be getting burned 8hrs a day for u to be able to earn some money.
but i think the entity i should blame is the gov, since they make it so hard for corp to stay in the US. tv can hire about 5 call center agents oversea for the price of 1 in the US, so those jobs being cut will just be sent overseas for 1/5th the price.