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This is unbelieveable..

By rhysowen ยท 15 replies
Jul 27, 2009
  1. Okay. I made a thread in the Windows OS forum complaining of a BSOD error
    This was a randomly timed, re-occuring error
    STOP x7E to be exact.
    Someone then referred me to the 8-STEP malware sticky on this forum.
    And the results were unbelievable.

    CCleaner - Ran fine.

    Malwarebyte removal - Website is down? I installed program fine. It crashes as soon as I attempt to open it.

    SUPERantispyware - Installer crashes as soon as I click on it

    HJT - Installer opens, but as soon as i click install I get a NEW BSOD error.
    STOP x8E...

    I can NOT update Adaware or Windows update, HOWEVER can update AVG 8....

    This is so annoyingg.
  2. strategic

    strategic TechSpot Paladin Posts: 1,020

    Go to you Device Manager (in 'safe mode' if need be) and see if you have any exclamation marks next to anything on the list (to see if you have a bad drivers or hardware).
    Uninstall AVG. download and run from a flashdrive, then install Avira or Avast (they're both great, Avira is quicker to get running and you don't need to re-register every 14 months). Go through the 8-steps again...
  3. rhysowen

    rhysowen TS Rookie Topic Starter

    I have uninstalled AVG 8.5
    Am installing Ariva and running a ClamWin scan as we speak.
    ClamWin could not update its libraries from the internet though.
    Will post updates soon.
  4. rhysowen

    rhysowen TS Rookie Topic Starter

    I was doing brilliantly,
    Ariva was running a full scan, had only detected one low risk item
    Clamwin was scanning
    Ad aware was scanning

    Then after 2 and a half hours, i got a BSOD

    STOP 24 - ntfs.sys

    BCCode:	24
      BCP1:	001904AA
      BCP2:	995F5630
      BCP3:	995F532C
      BCP4:	87EC8FAD
      OS Version:	6_0_6002
      Service Pack:	2_0
      Product:	768_1
  5. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    You may want to try running chkdsk on your drive as a first step, in case you have some file structure issues caused by nasties.
  6. rhysowen

    rhysowen TS Rookie Topic Starter

    Just to note, Avira Noticed "TR/Crypt.ULPM.Gen" quite early in "program files/common files" (i think thats the right path) ...
    Am running Chkdsk now,
    notice I added the BSOD detail to my previous post.

    Update: Chkdsk reports errors in the filesystem, running F param nown :)
    Update: Managed to get HJT installed but again, appcrash as i try to run it
  7. strategic

    strategic TechSpot Paladin Posts: 1,020

    Food for thought.. Clamwin and Avira both do the same thing... they are both antivirus programs. I meant to tell you to run Clamwin as a preliminary and Avira afterwards.
  8. strategic

    strategic TechSpot Paladin Posts: 1,020

    Good point, I always seem to overlook that one :(
  9. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Don't worry, I learnt the hard way at some point :)
  10. rhysowen

    rhysowen TS Rookie Topic Starter

    Okay, cannot run CHKDSK /F because im using that drive and it didnt do it on any restart even though it was scheduled.

    Still cannot run any of the software from the 8-step guide, it all crashes as soon as I click it.

    Windows still cannot update.

    This is a nastyy.
  11. rhysowen

    rhysowen TS Rookie Topic Starter

    Renamed the hijackthis EXE and changed the compatability settings to XP and clicked "Run as Administrator" and it workedd!!!!

    log file Attached

    UPDATE: This is a trend now. I rename something, Set the compatability to XP, run it as an admin, and i can run it!
    Currently running Malwarebytes and will be shortly followed by superantispyware

    UPDATE: I fixed all the 017: lines from hijackthis and now I can update everythingg!!!

    UPDATE: Ran malwarebytes, and fixed the found infections, logs included
  12. rhysowen

    rhysowen TS Rookie Topic Starter

    Ran HiJackThis - Removed 4 lines of Host changes (see log lin 017:)
    Ran MalwareBytes - Moved a few tracking cookies and a trojan, see log file
    Ran SuperAntiSpyware - Removed some tracking cookies and a virus

    CHKDSK /F - wont run, and wont run on startup because disk is in use
    Avira - Sometimes causes BSOD STOP 8E, however I am currently running a full system scan

    All log files mentioned are included in my above post.

    UPDATE: DAMN! just got a BSOD 0x7F
  13. strategic

    strategic TechSpot Paladin Posts: 1,020

    Isn't chkdsk the same as:
    Right-click c:\ (HDD), properties >>> tools >>> error checking?
    You should be able to do this also if chkdsk doesn't work?
  14. rhysowen

    rhysowen TS Rookie Topic Starter

    Whenever I run the Error checking from C>>>Prps>>>Tools, the dialog starts, i click begin, and the dialog dissapears.
  15. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Leaving a possible malware issue aside:

    Yes, it is.

    My computer> right click on the Local Drive -usually C-Properties> Tools tab> Error Checking> Check both boxes on the screen that appears> Apply> OK.

    Reboot. The Error Checking should begin in 9 seconds.

    Additionally, only one antivirus program should be run. Running more than one can leave the system with a possible conflict and increased vulnerability.
  16. rhysowen

    rhysowen TS Rookie Topic Starter

    yea and it tells me some rubbish about not being able to CHKDSK RAW formatting.
    And i only have 1 antivirus
    Still getting the occaisional x7F
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