Inactive Trend Micro stuck at "starting". Possible Virus?

[SkylarM]

Here is my hijack this log file.

My trend micro isn't starting anymore. Reinstalled it a few times to no avail. Just get a "Starting your protection". Trend Micro support asked for my hijack this log, but knowing them they will take 5 years to figure out what is going on.


Any and all help is greatly appreciated! I am rather tech savvy but have never had this issue before.

 

[SkylarM]

.Anyone able to help?

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.