1. TechSpot is dedicated to computer enthusiasts and power users. Ask a question and give support. Join the community here.
    TechSpot is dedicated to computer enthusiasts and power users.
    Ask a question and give support.
    Join the community here, it only takes a minute.
    Dismiss Notice

Tricky virus

By pcooperuk ยท 17 replies
Feb 20, 2010
  1. Hi,

    Hoping someone might be able to provide some help, getting kinda desperate..

    Just caught quite a tricky virus, had AVG but seemed no good and the virus then blocked it from updating and running a scan.

    tried installing a couple other anti virus, the only one I have had sucessing getting to do a scan was "PC Tools Antivrus", I ran a full scan and it found some but did not remove all.

    started the 8 steps, run CC cleaner.
    installed Malwarebytes, but the virus shuts down the program a few seconds after starting.

    I'm attaching the log file from the PC tools antivirus scan, I also thought it might be of use if i ran Hijack this, so attach that log as well, even though have not been able to run Malware bytes..
    note: the "Report40228.445729166669.txt" needs changing to .html, changed the extension as the uploader did not listed that extension.

    did not run super anti spy as any thing that removes the virus is bound to reinstate.

    Any help or advice anyone has got would be lovely, if I had hair it would be ripped out by now.



    Attached Files:

  2. pcooperuk

    pcooperuk TS Rookie Topic Starter


    Prob worth me mentioning, i'm a web developer so reference to tomcat, apache in hijack log is fine.

    I cant see the following when i open windows task manager:
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe

    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe

    I'm a XP user as well..

    not sure what else might be of use.

  3. Broni

    Broni Malware Annihilator Posts: 53,860   +370

    You can't run two antivirus programs at the same time.
    Either AVG, or PC Tools will have to go.
    We'll do it in a moment, but first....

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  4. pcooperuk

    pcooperuk TS Rookie Topic Starter


    Hi, thanks for replying..

    ran combo fix, log attached..

    it seemed to find more, so after it finished I also Ran Malware btyes as it was able to run this time, did a quick scan, then a full scan. attach its log as well.

    Ran Hijack this and attach the new log as well.

    On a plus, I quickly did a test and connected to the net a tired to access mcafee.com, which was previously being blocked (even directly from the address bar rather than just search results). this was fine.

    Not sure if 100% clean yet but starting to look a bit more positive.

    Attached Files:

  5. pcooperuk

    pcooperuk TS Rookie Topic Starter


    also attached the 'full' scan from Malware btyes, this was run after combofix as well and did find another threat.


    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 53,860   +370

    No harm done here, but I prefer, you follow this:
    You're running outdated HJT version. Please, delete HJT and...
    Download HijackThis:
    by clicking on Installer under Version 2.0.2
    [DO NOT download version 2.0.3 (beta)]
    Install it and do nothing else.

    You're running two AV programs, AVG and PCTools AV. One of them has to go. Your choice.
    If you decide to uninstall AVG, make sure, you use AVG Remover: http://www.avg.com/us-en/download-tools. PC Tool should uninstall through Add\Remove just fine.

    Perform all the above BEFORE running script listed below.


    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\windows\Tasks\ParetoLogic Anti-Virus PLUS.job
    c:\windows\Tasks\ParetoLogic Update Version3.job
    c:\program files\ParetoLogic
    c:\program files\Common Files\ParetoLogic
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
    • A new HijackThis log.
  7. pcooperuk

    pcooperuk TS Rookie Topic Starter

    next bits


    Did as instructed and attach the new log files..#

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 53,860   +370

    Very good :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    1. Download Temp File Cleaner (TFC)
    Double click on TFC.exe to run the program.
    Click on Start button to begin cleaning process.
    TFC will close all running programs, and it may ask you to restart computer.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

    Post fresh HijackThis log as well.
  9. pcooperuk

    pcooperuk TS Rookie Topic Starter

  10. pcooperuk

    pcooperuk TS Rookie Topic Starter


    posting this again as I posted a few urls in the last and it needs moderator approval first..

    The Kasperspy link did not work, it took me to addthis bookmark page, but did not redirect, I did a search and pulled up the online scan page which says its being improved and its not available, shall I download a 30 days trail? (i'd remove AVG first).

  11. Broni

    Broni Malware Annihilator Posts: 53,860   +370


    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install
    • Click Start
    • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, you may close the window
    • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
    • Copy and paste that log as a reply to this topic
  12. pcooperuk

    pcooperuk TS Rookie Topic Starter


    Hi, the ESET scan info, picked up 10 threats:

    ESETSmartInstaller@High as downloader log:
    all ok
    # version=7
    # OnlineScannerApp.exe=
    # OnlineScanner.ocx=
    # api_version=3.0.2
    # EOSSerial=60abec630e3fe54a8883456a512b7f85
    # end=finished
    # remove_checked=true
    # archives_checked=true
    # unwanted_checked=true
    # unsafe_checked=true
    # antistealth_checked=true
    # utc_time=2010-02-22 03:16:51
    # local_time=2010-02-22 03:16:51 (+0000, GMT Standard Time)
    # country="United Kingdom"
    # lang=1033
    # osver=5.1.2600 NT Service Pack 2
    # compatibility_mode=512 16777215 100 0 18856 18856 0 0
    # compatibility_mode=1024 16777191 100 0 23375686 23375686 0 0
    # compatibility_mode=2561 16777214 0 14 18750 18750 0 0
    # compatibility_mode=8192 67108863 100 0 3810 3810 0 0
    # compatibility_mode=9217 16777214 75 67 49985720 51201888 0 0
    # scanned=245272
    # found=10
    # cleaned=10
    # scan_time=17229
    C:\Documents and Settings\Peter Cooper\Application Data\msf3\lib\rex\exploitation\heaplib.js.b64 JS/TrojanDownloader.Agent.GJ trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\Documents and Settings\Peter Cooper\Application Data\msf3\lib\rex\exploitation\.svn\text-base\heaplib.js.b64.svn-base JS/TrojanDownloader.Agent.GJ trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\Documents and Settings\Peter Cooper\Application Data\msf3\modules\exploits\windows\browser\ie_createobject.rb JS/TrojanDownloader.Psyme.NCX trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\Documents and Settings\Peter Cooper\Application Data\msf3\modules\exploits\windows\browser\.svn\text-base\ie_createobject.rb.svn-base JS/TrojanDownloader.Psyme.NCX trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\Documents and Settings\Peter Cooper\Shared\mark ronson cute girl has orgasm on webcam.mp3 a variant of WMA/TrojanDownloader.GetCodec.gen trojan (cleaned - quarantined) 00000000000000000000000000000000 C
    C:\Downloads\MUSIC\07 Track 7.wma WMA/TrojanDownloader.Wimad.D trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\Downloads\MUSIC\enimga dolphin.mp3 WMA/TrojanDownloader.GetCodec.C trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\Downloads\MUSIC\jackie brown lion.mp3 WMA/TrojanDownloader.GetCodec.C trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\System Volume Information\_restore{19AA8CE5-0047-4D79-BAFD-1E1AEA44156D}\RP693\A0222026.exe Win32/Adware.MalwareRemoval application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
    C:\System Volume Information\_restore{19AA8CE5-0047-4D79-BAFD-1E1AEA44156D}\RP698\A0223260.exe Win32/PrcView application (deleted - quarantined) 00000000000000000000000000000000 C

    Also attach another Hijack this log.

    Attached Files:

  13. Broni

    Broni Malware Annihilator Posts: 53,860   +370

    Please download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Open JavaRa.exe again and select Search For Updates.
    • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.


    Print this post out, since you won't have an access to it, at some point.

    1. Open HijackThis.

    2. Close all windows, except for HijackThis.

    3. Put checkmarks next to the following HijackThis entries:

    - R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    - O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    - O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

    4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

    - O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    - O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    - O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    - O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    - O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
    - O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [unless you have paid version]
    - O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    - O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [unless you have paid version]

    5. Click on Fix checked button.

    6. Go Start>Run (Vista users - "Start search"), type in:
    Click OK (Vista users - hold CTRL, and SHIFT keys, press Enter).

    Command Prompt window will open.
    Type in:
    sc stop MySQL
    Press Enter.
    Wait for the service to be stopped.

    Type in:
    sc delete MySQL
    Press Enter.
    Wait for confirmation.

    7. Restart computer.

    8. Post new HijackThis log.
  14. pcooperuk

    pcooperuk TS Rookie Topic Starter


    is the removal of mysql necessary? this machine is a development machine, i installed mysql and it has development databases on it...

    can delete if needs, assume its fine to take a database dump first?

    starting on the other instructions now.
  15. pcooperuk

    pcooperuk TS Rookie Topic Starter

    ignore last post

    realised deleting the service and can fix anything that needs when the machine is bug free, all done and attached a new hijack log.


    Attached Files:

  16. Broni

    Broni Malware Annihilator Posts: 53,860   +370

    MySQL was fake, malicious entry:
    O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing)

    Your computer is clean [​IMG]

    1. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    9. Please, let me know, how is your computer doing.
  17. pcooperuk

    pcooperuk TS Rookie Topic Starter


    The MySql was not fake as after reboot could not conntect to localhost, but as said not a worry as can reinstall..

    Thanks so much Broni, your the dude.

    Will also run windows updates, defrag and have a few password to change..

    Gonna shut off now and go bed (late for me here in england), will keep you informed if have any issues but the computer was already noticeably better, but will still keep vigilant...

    is there anyway I can get a hint of how long the machine was infected for? I noticed some .mp3 files that were infected that I downloaded a while ago, but dont know if they were pre infected or done by the a downloaded virus, I certainly had not noticed any virus behavior (redirecting & stopping AVG that day and know they were running fine previous)...

    Thanks again..

  18. Broni

    Broni Malware Annihilator Posts: 53,860   +370


    Let me know, how the computer is doing after completing all steps...
Topic Status:
Not open for further replies.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...