Solved Trojan.Agent/Gen-Cryptor(Egun)
- Thread starter kr4614
- Start date
- Status
Broni
Posts: 56,041 +516
GMER log is missing.
You're running two AV programs, Norton and Avast.
One of them has to go.
If Norton, make sure, you use Norton Removal Tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Uninstall AVG Anti-Spyware 7.5, as it's not functional anymore
You're running two AV programs, Norton and Avast.
One of them has to go.
If Norton, make sure, you use Norton Removal Tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Uninstall AVG Anti-Spyware 7.5, as it's not functional anymore
Broni
Posts: 56,041 +516
Please download ComboFix from Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
Make sure, you re-enable your security programs, when you're done with Combofix.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
- Please, never rename Combofix unless instructed.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
- Double click on combofix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the "C:\ComboFix.txt"
Make sure, you re-enable your security programs, when you're done with Combofix.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
Broni
Posts: 56,041 +516
Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Restart computer.
======================================================================
Download OTL to your Desktop.
* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:
netsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
CREATERESTOREPOINT
* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Restart computer.
======================================================================
Download OTL to your Desktop.
* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:
netsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
CREATERESTOREPOINT
* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
Broni
Posts: 56,041 +516
How is your computer doing at the moment?
Update your Java version here: http://www.java.com/en/download/installed.jsp
Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista/7).
===================================================================
Run OTL
Update your Java version here: http://www.java.com/en/download/installed.jsp
Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista/7).
===================================================================
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
Code::OTL O9 - Extra Button: AbsolutePoker.net - {5E72AD5A-20DF-4ca4-9B7B-D9717FFDE0C5} - C:\Documents and Settings\All Users\Start Menu\Programs\AbsolutePoker NET\AbsolutePoker NET.lnk File not found O9 - Extra 'Tools' menuitem : AbsolutePoker.net - {5E72AD5A-20DF-4ca4-9B7B-D9717FFDE0C5} - C:\Documents and Settings\All Users\Start Menu\Programs\AbsolutePoker NET\AbsolutePoker NET.lnk File not found O16 - DPF: {31435657-9980-0010-8000-00AA00389B71} http://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab (Reg Error: Value error.) O16 - DPF: {3B0EA9E6-7003-4B38-B398-9B1B6DF439C5} http://download1.answers.com/pub/AnswersSetup.cab (Reg Error: Value error.) O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab (Reg Error: Value error.) O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Value error.) O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} http://download.abacast.com/download/files/abasetup161.cab (Reg Error: Value error.) O16 - DPF: Microsoft XML Parser for Java file:///C:/WINDOWS/Java/classes/xmldso.cab (Reg Error: Key error.) [2010/06/24 22:20:37 | 000,921,512 | ---- | C] (Symantec Corporation) -- C:\Documents and Settings\Owner\Desktop\Norton_Removal_Tool.exe [2006/02/16 08:52:43 | 000,000,000 | ---D | M](C:\Documents and Settings\Owner\Application Data\??mantec) -- C:\Documents and Settings\Owner\Application Data\Ѕуmantec (C:\Documents and Settings\Owner\Application Data\??mantec) -- C:\Documents and Settings\Owner\Application Data\Ѕуmantec @Alternate Data Stream - 99 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C404520E @Alternate Data Stream - 99 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:9BD3BB58 @Alternate Data Stream - 99 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:4C2F1C3C @Alternate Data Stream - 98 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:BCC7E008 @Alternate Data Stream - 98 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:7A2A588D @Alternate Data Stream - 98 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:4F0CDE51 @Alternate Data Stream - 96 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:52B72A7C @Alternate Data Stream - 96 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:27E9A6DE @Alternate Data Stream - 95 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:F1A189EA @Alternate Data Stream - 95 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:B2AAF611 @Alternate Data Stream - 95 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:88B0DDFD @Alternate Data Stream - 94 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:95DE6783 @Alternate Data Stream - 94 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:398D29B6 @Alternate Data Stream - 94 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:36E6A05E @Alternate Data Stream - 94 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:2032CC2B @Alternate Data Stream - 94 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:19DEDE0B @Alternate Data Stream - 147 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:F65733F1 @Alternate Data Stream - 146 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:EAB1AD1B @Alternate Data Stream - 146 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:550179F5 @Alternate Data Stream - 145 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:F878F14A @Alternate Data Stream - 143 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:B8B102B9 @Alternate Data Stream - 142 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:CE07D0EE @Alternate Data Stream - 141 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:E89EDC52 @Alternate Data Stream - 140 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:03392111 @Alternate Data Stream - 134 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DA3C6C07 @Alternate Data Stream - 130 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:94188BC6 @Alternate Data Stream - 129 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C4CB577E @Alternate Data Stream - 128 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:EA983230 @Alternate Data Stream - 128 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:97AB2056 @Alternate Data Stream - 128 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5B132D3E @Alternate Data Stream - 127 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C7038690 @Alternate Data Stream - 127 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0A79F77B @Alternate Data Stream - 126 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:FDD78BE5 @Alternate Data Stream - 126 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:7C60A173 @Alternate Data Stream - 126 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0E660858 @Alternate Data Stream - 125 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:4F30F326 @Alternate Data Stream - 125 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:43A7A7AD @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C03F5109 @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:618BF152 @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:54CB420C @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:3F2F06F2 @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:3C859CF5 @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:2D7D575C @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0E11E400 @Alternate Data Stream - 124 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:02EC064C @Alternate Data Stream - 123 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:52747E44 @Alternate Data Stream - 123 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0CE0AE44 @Alternate Data Stream - 122 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:FE2D31D5 @Alternate Data Stream - 122 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D582AB62 @Alternate Data Stream - 122 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:B7ADB4DA @Alternate Data Stream - 122 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:851F7DE0 @Alternate Data Stream - 122 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:54272E15 @Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:60B211FF @Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:59120004 @Alternate Data Stream - 121 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:12B6A5EC @Alternate Data Stream - 120 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:FB6E6704 @Alternate Data Stream - 120 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:814692DF @Alternate Data Stream - 120 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:135ADF01 @Alternate Data Stream - 120 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:05321270 @Alternate Data Stream - 119 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:AF952105 @Alternate Data Stream - 119 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:7B125E06 @Alternate Data Stream - 118 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:E7A21528 @Alternate Data Stream - 118 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:6CA8BD9A @Alternate Data Stream - 117 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:F7763364 @Alternate Data Stream - 117 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:8F292FAC @Alternate Data Stream - 117 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:77A023CE @Alternate Data Stream - 117 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:3F3AC9D6 @Alternate Data Stream - 116 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:DB8ED159 @Alternate Data Stream - 116 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D509ABF5 @Alternate Data Stream - 116 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:BEC3E79A @Alternate Data Stream - 116 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:64265738 @Alternate Data Stream - 115 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D01AB2FE @Alternate Data Stream - 115 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:769BCDC2 @Alternate Data Stream - 115 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5EE1C11F @Alternate Data Stream - 115 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:38C6C3AC @Alternate Data Stream - 114 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:E6F859C9 @Alternate Data Stream - 114 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D1F97C5A @Alternate Data Stream - 114 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:11A2C854 @Alternate Data Stream - 113 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:FEAEBBCA @Alternate Data Stream - 113 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:EF0E8680 @Alternate Data Stream - 113 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C2B2C9C1 @Alternate Data Stream - 113 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:984AB119 @Alternate Data Stream - 113 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:6AA4326A @Alternate Data Stream - 113 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:4C255337 @Alternate Data Stream - 113 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:452C4003 @Alternate Data Stream - 112 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5C07C19F @Alternate Data Stream - 112 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:20767002 @Alternate Data Stream - 111 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:E1AB2E7C @Alternate Data Stream - 111 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D1B17966 @Alternate Data Stream - 111 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C22674B6 @Alternate Data Stream - 111 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:8BB2EC84 @Alternate Data Stream - 111 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:72ABE5B6 @Alternate Data Stream - 111 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:48C1DDAA @Alternate Data Stream - 111 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:08EA7FD1 @Alternate Data Stream - 110 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:EA34E08F @Alternate Data Stream - 110 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:59D05D9A @Alternate Data Stream - 110 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5711EF65 @Alternate Data Stream - 110 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:3C77A608 @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:CC5913E6 @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C71EFD73 @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:2550BC9D @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:13FB6DB8 @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:0FB757A9 @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:FFFBC48F @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D109DC55 @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:CA1FAE76 @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C472D998 @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:765D258D @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:337FC984 @Alternate Data Stream - 108 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:1502A995 @Alternate Data Stream - 107 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:AFFC859A @Alternate Data Stream - 107 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:A09C2EEE @Alternate Data Stream - 107 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:6E35A78B @Alternate Data Stream - 106 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:B9610852 @Alternate Data Stream - 106 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:25F2159D @Alternate Data Stream - 105 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:EB6CB455 @Alternate Data Stream - 105 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:BE7A0841 @Alternate Data Stream - 105 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:BCD2C50C @Alternate Data Stream - 105 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:1564CED7 @Alternate Data Stream - 104 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D34167E3 @Alternate Data Stream - 104 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:B7A22351 @Alternate Data Stream - 104 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:876B6C70 @Alternate Data Stream - 104 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:12C2EF8D @Alternate Data Stream - 103 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:F00E008B @Alternate Data Stream - 103 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:D157DD98 @Alternate Data Stream - 103 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:8AB6C1D7 @Alternate Data Stream - 103 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:891E6CB1 @Alternate Data Stream - 103 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:6DE1FF38 @Alternate Data Stream - 102 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:F5096B56 @Alternate Data Stream - 102 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:A5BE85F6 @Alternate Data Stream - 102 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:46739831 @Alternate Data Stream - 102 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:1ACF0286 @Alternate Data Stream - 101 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:C9ADED35 @Alternate Data Stream - 101 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:5E196FE2 @Alternate Data Stream - 101 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:3E69E337 @Alternate Data Stream - 101 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:37B89D69 @Alternate Data Stream - 101 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:03DF2E8E @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:F5BB3BCF @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:E55CE2D1 @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:67C9F690 @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:52A6151E @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:2ED59B86 @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:11DA80B5 @Alternate Data Stream - 100 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:052A05A1 :Services :Reg :Files :Commands [purity] [emptytemp] [emptyflash] [resethosts] [Reboot] - Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- You will get a log that shows the results of the fix. Please post it.
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Broni
Posts: 56,041 +516
Very well 
1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.
2. Go to Kaspersky website and perform an online antivirus scan.
1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.
2. Go to Kaspersky website and perform an online antivirus scan.
1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
[*] Archives
[*] Mail databases
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
Broni
Posts: 56,041 +516
If it still gives you problems...
Please run a free online scan with the ESET Online Scanner
Please run a free online scan with the ESET Online Scanner
- Disable your antivirus program
- Tick the box next to YES, I accept the Terms of Use
- Click Start
- Accept any security warnings from your browser.
- Check Scan archives
- Click Start
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- When the scan completes, push List of found threats
- Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
- Status
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