Hello,
You folks helped me out a few years ago. If something can be done about this, I am sure you can. My problem is I purchased QuickBooks desktop accountant a couple of years ago and it has been working great. Then my computer had an update and it will not let me on and asks me to see my administrator. I AM the administrator. I called QuickBooks and they said that my desktop program is no longer supported. My sister has an ancient QuickBooks desktop and she has never had an issue like this. I didn't realize I had purchased the accountant disk and I didn't know there was a difference. Then they told me that they would give me a free trial and then they took it back...weird. They want me to purchase a new program. I am really angry. I am a small dog walking business and I don't have a lot of money to buy yet another QuickBooks program and I do not want the cloud because I work on QB when the electricity goes out in the winter. I couldn't do that with the cloud.
I paid for an employee to put my credits and debit on QB and now I do not have any access to it. Long story short...is there any way I can by pass this administrator crap? if not, I do have my QB backed up on a hard drive and want to be able to get my info off of it and try a different business program or just use pencil and paper.
HEEELP!
You folks helped me out a few years ago. If something can be done about this, I am sure you can. My problem is I purchased QuickBooks desktop accountant a couple of years ago and it has been working great. Then my computer had an update and it will not let me on and asks me to see my administrator. I AM the administrator. I called QuickBooks and they said that my desktop program is no longer supported. My sister has an ancient QuickBooks desktop and she has never had an issue like this. I didn't realize I had purchased the accountant disk and I didn't know there was a difference. Then they told me that they would give me a free trial and then they took it back...weird. They want me to purchase a new program. I am really angry. I am a small dog walking business and I don't have a lot of money to buy yet another QuickBooks program and I do not want the cloud because I work on QB when the electricity goes out in the winter. I couldn't do that with the cloud.
I paid for an employee to put my credits and debit on QB and now I do not have any access to it. Long story short...is there any way I can by pass this administrator crap? if not, I do have my QB backed up on a hard drive and want to be able to get my info off of it and try a different business program or just use pencil and paper.
HEEELP!
