Hi guys. Just had this experience and am going to share my problem solving knowledge with you. I am running Windows10 on an older Toshiba Satelite Pro (which was becoming quite troublesome by the way with the Windows7.OS) but after installing the new Windows10 has actually been performing rather well again.
Anyhow... I had a movie file on my external Seagate 2tb HDD that would not move/delete or respond to any inputs to move/delete or even shred with "file shredding" programs in an attempt to remove it completely. Even though the shredding programs would start the execution it was clear that NOTHING was actually happening! So with a little research, trial/error and consequently solving the problem, here is my advice..
What you need to do when you are having this problem is open your "task manager" program and look down the list under "background running processes" for a program called "COMSurrogate". It will be using a rather large amount of memory to run. Right click and "End Task" on this program and it should close and disappear from the list. Go back to the offending file within your HDD directory and try to delete the file again.
This was my experience and it worked for me fine. After having repeated trouble deleting this stubborn file from my HDD it finally removed itself, no questions asked. I had also had this problem previously but thought it unrelated, but when your computer is "glitchy" or "unresponsive" to commands to transfer/delete/move files either on your computer or through a HDD, check your task manager and end this program. I have no idea what it's for but this "COMSurrogate" program for whatever reason seems to cause a few problems with the OS and solves it when it is closed? Go figure...
Hope this helps someone else now.
Anyhow... I had a movie file on my external Seagate 2tb HDD that would not move/delete or respond to any inputs to move/delete or even shred with "file shredding" programs in an attempt to remove it completely. Even though the shredding programs would start the execution it was clear that NOTHING was actually happening! So with a little research, trial/error and consequently solving the problem, here is my advice..
What you need to do when you are having this problem is open your "task manager" program and look down the list under "background running processes" for a program called "COMSurrogate". It will be using a rather large amount of memory to run. Right click and "End Task" on this program and it should close and disappear from the list. Go back to the offending file within your HDD directory and try to delete the file again.
This was my experience and it worked for me fine. After having repeated trouble deleting this stubborn file from my HDD it finally removed itself, no questions asked. I had also had this problem previously but thought it unrelated, but when your computer is "glitchy" or "unresponsive" to commands to transfer/delete/move files either on your computer or through a HDD, check your task manager and end this program. I have no idea what it's for but this "COMSurrogate" program for whatever reason seems to cause a few problems with the OS and solves it when it is closed? Go figure...
Hope this helps someone else now.