I just bought an HP 250 G7 laptop. The usb 3 ports do not work. when I plug a flash memory or a mouse or an external hard nothing happens not even a sound or error message .(the usb2 works perfectly) .I tried everything literally every solution to get them to work but they won't work. (updating, reinstalling, adjusting bios settings for usb, power options(all of them such as turning off fast startup, disabling the usb selective..., deselecting that allow power to turn this device off in device properties ,..) trying to fix it through cmd prompt, etc but none of them worked. then I realized that even before windows pops up when I plug the mouse into the usb2 the led is turns on but it doesn't so when I plug it in to usb 3 which means there was no voltage at usb 3 port in the first place. I wanted to open up the rare panel to check if the usb3 cable was connected(if there is such cable) or just take a look at it in order to see if there is some obvious physical problem with it but I'm afraid if this would void the guarantee. and I also wanted to move the battery and hold down the power botton for 30 second in order to have the main board caps discharged(they say it works most of the time) but unfortunately the battery is inside. does only opening it in order to do a physical-check and voltage-test void the guarantee? what is the solution? is it definitely a hardware problem ?
thanks in advance.
thanks in advance.