USB issues

By trevorlc ยท 8 replies
Jul 18, 2008
  1. Hi,

    I am not sure if this is the right area but here it goes.

    Ok I tried to play Guitar hero 3 tonight so I plugged in the guitar but none of my USBs would detect the guitar. I tried using the ones that are working and still there is no detect.

    I have no idea what to do now. Any help would be greatly appreciated.
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    What are your equipment configuration, security software, firewall, and operating system? Did things once work, only to now quit?
  3. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    You mean, known working. I suppose. ie you don't have any faulty ones?

    Anyway, try Start --> Run --> devmgmt.msc

    Locate any querried USB devices (they have a yellow exclamation mark)
    Right click on them, and remove them.

    Re-insert the (powered up) USB connection (note you may require drivers for your device)
  4. trevorlc

    trevorlc TS Rookie Topic Starter

    You know what's weird, in device manager I have no yellow exclamation marks in my USB area.

    I have XP pro
    Not sure what equipment configuration is sorry
    No fire wall up

    They all worked before yes.
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Sorry for the delay (I'm usually quicker)
    So if the USB device is powered up and connected, all is Ok in Device Manager?

    If so, then it is one of two issues:
    1. The device or USB connection is not working
    2. Windows has the incorrect drivers loaded.

    I'm going to go with 1.
    If the device is not recognized in Windows it can be:
    Faulty device (confirm by plugging into another computer)
    Faulty connection (Check the USB cable and connection, possible replace cable)
    Faulty USB port (Try different ports, also remove any other USB devices)
    Faulty Driver (Confirm all motherboard drivers are fully installed, especially USB)
    Faulty Windows *

    * Faulty Windows

    First confirm your computer is fully scanned with AntiVirus and AntiMalware

    Next, you have 3 options:
    1. System Restore, to a time when it was working (note this may re-install any infestations found by Antivirus or Antimalware)
    2. System File Checker (Start-->Run-->sfc /scannow) Windows CD may be required
    3. Windows Repair, see here
  6. trevorlc

    trevorlc TS Rookie Topic Starter

    I run Both my AVG and Antimalware and there is no errors or any viruses in both programs.

    I only have 1 computer so I can't plug in another.
    I plug my guitar in the ones that are "known" to work, like the ipod, external HD, video game pad.
    My System restore would be useless as I just formatted 3 days ago. And was not working then as well.

    When I put in my mother board CD and try to install the proper drivers it says no need to as I have higher then sp 1.

    I ran a program driver agent that told me what drivers need to replaced for everything needed, and I just copied and pasted every driver that was needed on google to no avail. They did have links and all but the pages seemed down.

    I have like 6 onboard USBs, and I bought a PCI USB card and tried there drivers as well but no luck.

    I appreciate the help, but I don't know now, I may just have to get this looked at by a computer guy soon.

    My mother board is a Asus p4p800 SE btw

  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    I think the PCI USB Card is causing an issue
    If you're able to, test with the card removed

    I understand that your USB do not require the drivers (meant for earlier version of Windows) So it's not that.

    There's still the data cable possibility

    Oh one of those things.
    Try this instead:

    Please press the green button, and select your drivers

    It seems you must do this twice, once here, then when you get to Asus support, click it again. This button uses JavaScript (which is enabled by default on most browsers)
  8. trevorlc

    trevorlc TS Rookie Topic Starter

    This thing your sending is not working with firefox the newest browser.
  9. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Yes I knew that.
    But you're right I need to specify Internet Explorer in future

    I believe it's worth you doing this safe thing
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