Win 10 Desktop Shuts Down Every 30 Minutes

By ecobuilder ยท 22 replies
May 23, 2017
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  1. This happened about a month ago where my computer would shut down every 30 minutes. Figured out it was after a windows update had downloaded but don't remember what I did to fix it.

    It is back after another windows update. Need help to figure this out.

    What I've attempted so far:

    * updated all drivers, including Intel chipset driver
    * replaced CMOS battery and reset CMOS
    * ran MBAM, Superantispyware, AvastAV, Glary Utilities, Spybot S&D
    * reinstalled Win 10

    Temperatures are normal.

    Don't think it's the PSU. Verified last time it is in good working order. It's a PC Power & Cooling 610W.

    Any info/advice appreciated.

    MB: Asus P8Z77-V
    CPU: i7 3770K
    RAM: 16 GB G-Skill Ripjaws
    GPU: Gigabyte Radeon RX460
    SSD: Samsung 850 Evo 500GB
    HDD: Seagate Barracuda 750GB
    OS: Win 10 Pro
     
    Last edited: May 25, 2017
  2. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Event Viewer (today) gives me:

    Level: Critical ID: 41 Source: Kernel-Power The system has rebooted without cleanly shutting down first.
    Level: Error ID: 1101 Source: Event Log Audit events have been dropped by the transport.
    Level: Error ID: 10016 Source: DistributedCOM The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
     
  3. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    Sorry that you cannot recall earlier solution. Since it seems triggered by update, perhaps loading a recent restore point would give you a chance to prove it is software.
     
  4. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Unfortunately, doing a reinstall of Win 10 has left me with no prior restore points.

    Replaced the thermal paste with MX4. No change.

    May have to bite the bullet and try a new PSU. Baffling, but this is the strangest problem I've had.
     
  5. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    Was wondering if the 30 minutes period was precise. If it is, then it is a timer (and not PSU). Various shutdown timers exist in software, just not sure where.
     
  6. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Yes it is....to the second.
     
  7. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    Google "PC shutdown timer" for a start.
     
  8. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    Hope you find it...tell us (and that will give you a record) if you find it.
     
  9. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Thank you...will try it.
     
  10. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    There is no shutdown timer running. Checked through cmd window.

    Did notice in Power Options that Maximum Processor Frequency under Processor Power Mgmt is set to 0 mHz.

    Is this normal?
     
  11. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Also unchecked "Turn on Fast startup" as that seems to work for some people.
     
  12. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Have reflashed bios. Same version but possibly some setting was off.

    Will update if this corrects condition.
     
  13. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    No change. One thing that was odd - I tried installing the IME files from ASUS website and it stops and says "the platform is not supported".

    Any thoughts?
     
  14. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    'I tried installing the IME files' - you need Mandarin or Cyrillic?

    'There is no shutdown timer running. Checked through cmd window. ' - your selected test did not find a running shutdown timer is not necessarily proof that there is none - google 'pc shutdown timer windows 10' shows more than 5 - explore each to see if operating - BIOS is unlikely - Power Options is most likely - I believe there are others...

    The precise nature of your periodic shutdown says that there is a software shutdown operating.
     
  15. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    Thought: does it shutdown in BIOS after 30 minutes? SAFE mode? clean boot? These are progressive steps from no OS to almost no 3rd party software - might help determine if shutdown is inside Windows.
     
  16. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    I already tried to cancel a shutdown in CMD, Powershell, and Task Scheduler. I just did the cancel from the Run command. Will see what comes of it.

    It shuts down whether in BIOS, Safe Mode, etc. Power Options I've set as well to no avail. Talked with Asus and all they can offer is for me to send the MB to them to attempt a fix.
     
  17. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    If it shuts down in BIOS that means no software has been loaded, so it must be hardware - Asus replacement of motherboard may be the right idea. Prove it by removing the HDD and any other bootable and entering and staying in BIOS for 31 minutes.
     
  18. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Will try.
     
  19. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    Pulled cable for SSD that has OS on it. Also pulled the storage HDD and optical. Still powered down after 30 minutes.

    Will have to decide if worth it to send out of warranty MB for repair or purchase new one.

    Still makes no sense. Could a windows 10 update corrupt a MB?
     
  20. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    "Could a windows 10 update corrupt a MB?" IMHO, only if BIOS malware introduced - else, it is a hardware fault.

    Anyone else have any ideas?? This is a strange one.
     
  21. ecobuilder

    ecobuilder TS Enthusiast Topic Starter Posts: 69

    I came across a forum where someone stated that switching off the auto-overclocking switch could correct this.

    If my BCLK reading is 99.76 mHz, does this indicate I'd have to turn off overclocking?
     
  22. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,487   +910

    Sorry, had assumed that all overclocking was OFF - if you have OC'd, do turn it OFF. 100mHz does not sound like an overclock, but you have the manual - not I.

    "Pulled cable for SSD that has OS on it. Also pulled the storage HDD and optical. Still powered down after 30 minutes." seems to be in BIOS and not in software. Read through manual again - especially BIOS setup.

    Last idea... https://support.microsoft.com/en-us...68-021e32467565/windows-update-troubleshooter

    If no correction found, consider beginning an RMA.
     
  23. Shinzo

    Shinzo TS Rookie

    Hello

    I'm having the same issue, I'm more than curious to know how you fix the issue ?
    Thanks
     

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