Sometimes it takes a bit of time before a post goes up. I have deleted your other thread so all information and logs for this problem will be handled here.
I'll help you with this problem but you need to clarify exactly what "none of my programs are able to start." Were you already having some problem before you did the Avast scan? What?
You will also need to explain why you did this:
a few files were found and I tried repairing and deleting and none of the options worked.
If Avast found malware, didn't it quarantine it? What kind of 'repair' did you do? What were you trying to delete?
I need to understand these things in order to guide you. IF you can get online at all, please follow the steps in the
Preliminary Virus and Malware Removal thread HERE.
NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.
When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
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If you cannot get online, the programs can be downloaded to a flash drive, then run on the problem computer.
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My Guidelines: please read and follow:
- Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
- Read my instructions carefully. If you don't understand or have a problem, ask me.
- If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
- Follow the order of the tasks I give you. Order is crucial in cleaning process.
- File sharing programs should be uninstalled or disabled during the cleaning process..
- Observe these:
[o] Don't use any other cleaning programs or scans while I'm helping you.
[o] Don't use a Registry cleaner or make any changes in the Registry.
[o] Don't download and install new programs- except those I give you.
- Please let me know if there is any change in the system.
If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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